IT Business Systems Analyst II - Loan System Support

Hawaii Sate Credit Union • Honolulu, HI

1d • Onsite

About The Position

This role is an opportunity to work directly with teams across the credit union to improve the business processes and technology that support our lending operations. This position will serve as a key bridge between business units and technology teams, with a primary focus on loan origination processes and applications. You’ll analyze how work gets done, gather and translate business requirements, identify opportunities for improvement, and help deliver technology solutions that improve both employee and member experiences.

Requirements

• Bachelor’s degree or equivalent combination of advanced education and experience.
• 3+ years of experience supporting, administering, or maintaining Loan Origination Systems.
• Experience gathering, analyzing, documenting, and translating business and functional requirements into technology solutions.
• Experience analyzing business processes and application workflows to identify gaps, improvements, and solution opportunities.
• Experience working with business stakeholders, technical teams, and application vendors throughout requirements, testing/UAT, and implementation.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• Experience with Encompass and/or MeridianLink LOS.
• Experience supporting a core banking platform.
• Experience working within a bank, credit union, or other regulated financial institution.
• Experience using SQL or other query/reporting tools for analysis and data validation.
• Certification: CBAP, CSBA, CAPM, CBTA, ITIL or similar.

Responsibilities

• Support and maintain the Loan Origination Systems (LOS) and related applications.
• Partner with business stakeholders to analyze processes, gather requirements, and identify technology solutions.
• Evaluate application workflows and recommend process and system improvements.
• Support application enhancements, testing, implementations, and issue resolution.
• Collaborate with internal teams and vendors to deliver solutions that meet business and regulatory requirements.
• Create and maintain documentation for requirements, processes, configurations, and support procedures.

Benefits

• Competitive pay
• Merit increases
• Incentives
• 100% coverage for medical and dental premiums for full-time employees
• 50% coverage towards family members' medical and dental premiums
• Pre-tax deductions for Flexible Spending Plan
• 13 paid holidays each year
• Election Day off
• Up to 2 full days off for Community Service
• Increase in PTO accrual with every year of employment
• 401(k) plan with up to 10% employer contributions
• 6% employer match for 401(k)
• Profit sharing after first year
• 100% bus pass reimbursement
• Up to $100 subsidy towards parking
• Pre-Tax deductions for transportation
• Access to wellness fairs
• Flu shot clinics
• On-site fitness centers
• Flexible spending plans
• Credit union discounts
• Life, accident, and disability insurance
• In-person and online training programs
• Workshops
• Career development assistance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree