Automation (GOV)

PNC

3d•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Business Systems Administrator within PNC's Tempus Technologies organization, you may be based in a remote location. Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do. As an IT Business Systems Administrator, you will be responsible for the day-to-day administration, maintenance, and optimization of Tempus business systems and applications. This role requires a proactive and hands-on approach to ensure the seamless operations of IT systems, contributing to the efficiency and effectiveness of the overall business operations.

Requirements

Proven experience as a Business Systems Administrator or similar role.
Strong understanding of business processes and the ability to translate them into technical requirements.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills.
PowerShell Scripting, Source Control (Git), and automation platforms (e.g., Bamboo)
Microsoft 365 Administration (Including SharePoint, Purview, Defender, etc.)
Azure / Entra ID Administration
Microsoft Intune
Active Directory and Group Policy
Windows Server and Hyper-V
Basic Networking Concepts (Including DNS, DHCP, etc.)
Bachelors

Nice To Haves

macOS and Jamf (preferred, not required)

Responsibilities

Administer, maintain, and monitor business‑critical systems, enterprise platforms, and endpoint management solutions.
Perform routine maintenance, updates, and health checks to ensure stability and performance.
Remediate system‑level vulnerabilities through patching and configuration changes in coordination with Security.
Develop and maintain automation or scripts to support operational efficiency.
Manage user accounts, roles, and permissions in accordance with access control and security standards.
Support access changes, reviews, and remediation activities as required.
Provide tier‑2/3 support for system‑related incidents and service requests.
Troubleshoot and resolve problems related to business systems and applications.
Configure and enhance systems to meet evolving business and operational requirements.
Participate in system changes, upgrades, and releases following established change management practices.
Collaborate with cross-functional teams to integrate business systems with other IT infrastructure components.
Support and troubleshoot integrations between business systems and other internal or third‑party platforms.
Maintain accurate documentation for system configurations, processes, and support procedures.
Installs, configures and maintains mid-range operating systems.
Analyzes and resolves problems associated with servers, hardware and software.
Installs, configures and maintains operating hardware and software.
Troubleshoots networking and operating system problems.
Provides recommendations for hardware and software planning and budgeting related issues.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service