IT Business Senior Analyst

Citi • New York, NY

3d • Hybrid

About The Position

Work within Citi’s U.S. Personal Banking Technology space on the Deposit, Savings & Secure Lending team and specifically within the Branch Technology team, which serves as the principal point-of-contact for the Branch Business and ensures the delivery of all Branch Mandatory & Strategic initiatives. Focus on Business Analysis and System Analysis skillset to deliver programs/projects with key partners including Technology, Operations, Legal, Compliance, Business, as well as external vendors. Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects. Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT. Consult with stakeholders to solve any system issues and problems through in-depth evaluation of business processes, systems, and industry standards, and recommend solutions. Support system change processes from requirements through implementation and provide input based on analysis. Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives. Identify and communicate associated risks and impacts of applying technologies to the current business environment, including consideration of business implications. Serve as advisor to lower-level analysts. Act as the subject matter expert to senior stakeholders and other team members. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements

• Requires a Bachelor’s degree, or foreign equivalent, in Electronic Engineering, Computer Engineering or Information Technology, or related field and 5 years of progressive, post-baccalaureate experience as an IT Business Senior Analyst, Business System Analyst, MIS Analyst, Solution Delivery Consultant, Manager – Financial Services Analytics, Business Analyst, or related position analyzing and supporting IT initiatives and programs for broad-based stakeholders, including business and operations departments.
• Business process modeling techniques, requirements gathering, and documentation tools
• All phases of Software Development Life Cycle (SDLC) and Agile methodologies
• Broad-based stakeholder management
• Solutions design and validation, change management, testing and quality assurance
• Knowledge of Retail banking business processes and products like loans, savings accounts, and credit cards
• Knowledge of Retail banking regulations
• Creating and managing Microsoft PowerPoint presentations to communicate complex IT solutions and business strategies
• Microsoft Word for documentation, report generation, and creating technical and business documentation
• Microsoft Visio for designing process flows, IT systems diagrams, and business workflows
• Microsoft SharePoint for team collaboration, document management, and workflow automation
• Microsoft Excel and data visualization with charts and graphs
• Data analysis and interpretation for system performance forecasting, KPIs development and monitoring, and risk and impact analysis
• Performing root cause analysis and issues resolution
• Dashboards designing for data visualization and reporting to deliver key business insights and information

Responsibilities

• Serve as the principal point-of-contact for the Branch Business and ensures the delivery of all Branch Mandatory & Strategic initiatives.
• Focus on Business Analysis and System Analysis skillset to deliver programs/projects with key partners including Technology, Operations, Legal, Compliance, Business, as well as external vendors.
• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects.
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT.
• Consult with stakeholders to solve any system issues and problems through in-depth evaluation of business processes, systems, and industry standards, and recommend solutions.
• Support system change processes from requirements through implementation and provide input based on analysis.
• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives.
• Identify and communicate associated risks and impacts of applying technologies to the current business environment, including consideration of business implications.
• Serve as advisor to lower-level analysts.
• Act as the subject matter expert to senior stakeholders and other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior