Senior IT Business Analyst

Strathcona County•Sherwood Park, AB

7h•CA$89,180 - CA$111,420•Hybrid

About The Position

The Senior Business Analyst plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead and client departments. This role focuses on building strong, collaborative relationships between Information Technology Services (ITS) and various County departments to enhance service delivery. Responsibilities include business analysis, project management, and providing advisory services to ensure the development of high-quality, cost-effective solutions. The position also involves problem-solving, systems thinking, and facilitating communication across all levels to address complex issues and deliver impactful solutions. This position may be eligible for a hybrid work arrangement, with regular on-site presence required. Candidates must be able to attend the workplace on short notice as operational needs arise. Relocation assistance is not available for this position.

Requirements

Diploma or degree in Computer Science, Business Administration, or a related discipline, with a minimum of five (5) years of directly related IT experience, primarily focused on business analysis
Extensive experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
Ability to define functional business requirements and processes for disparate departments with varying levels of complexities and dependencies
Excellent writing skills to produce professional quality communication material suited to its purpose and audience; ability to develop and present formal/informal recommendations
Ability to build and maintain relationships, communicate and collaborate with stakeholders and communicate progress and risks
Ability to analyze, investigate, and troubleshoot technology issues to deliver high level support for application and systems.

Nice To Haves

3 years of experience in managing projects along with formal Project Management training, or 5 years of experience in managing projects without formal training is preferred
Familiarity or experience working with public safety organizations (Fire Services, Police Services, By-law Enforcement) is an asset
ITIL, Prosci Change Management and/or PMP certifications would be considered assets

Responsibilities

Serve as liaison between departments and ITS, building and maintaining trusted relationships to understand business needs, and deliver value-driven technology solutions
Partner with departments to maximize the benefit of Information Technology investments and assist with the implementation of new systems using communication, analytical, and problem-solving skills
Collaborate with departments to analyze operational issues and convert them into meaningful system enhancements
Gather business and user requirements through workshops, surveys, site visits, use cases, and other methods to ensure accurate understanding of needs
Translate business objectives and operational challenges into well-defined requirements and improvement recommendations
Create process models, specifications, diagrams, and charts to prototype solutions and related processes, facilitating effective change within the department
Research and evaluate technical solutions in the marketplace and identify best practices from other municipal jurisdictions to meet business needs
Develop and execute test plans to ensure business requirements, technology goals, and performance standards are met
Coordinate and/or lead project to implement solutions to meet business outcomes
Develop and maintain an expert level of knowledge and skill in the areas of business analysis, continuous improvement and existing/emerging technologies to determine and provide optimal business and technical options and recommendations
Oversee daily operations to ensure compliance with ITS policies and audit requirements
Provide basic level support for application and technology issues and liaise with business and technical analysts to troubleshoot and resolve IT issues
Maintain end-to-end ownership of business domain knowledge, including systems, data flows, integrations, and dependencies, to support informed decision-making and operational resilience.