IT Business Relationship Manager
About The Position
The IT Business Relationship Manager (BRM) serves as a strategic liaison between Information Technology and City departments, building strong partnerships to understand business needs, priorities, and challenges. This position works closely with department leadership and IT teams to identify technology opportunities, translate business needs into actionable initiatives, and ensure technology investments align with organizational priorities. The BRM facilitates technology planning, assists departments with developing technology roadmaps and business cases, coordinates and prioritizes technology requests, and guides initiatives through established IT governance processes. The position also helps departments understand available technology capabilities, identifies opportunities for process improvement and innovation, and promotes effective communication between technical and non-technical stakeholders. The ideal candidate is a collaborative, customer-focused professional with strong relationship-building, communication, analytical, and strategic planning skills who can successfully navigate competing priorities in a complex organization.
Requirements
- Bachelor’s degree from an accredited institution in Business Administration, Computer Information Systems, Computer Science, or related field.
- A minimum of five (5) years of progressively responsible experience in an IT Service Management or Business Relationship Management environment.
- A minimum of two (2) years of direct supervisory or management experience.
- Demonstrated experience leading cross-functional initiatives and aligning IT services with business strategy.
- Strong knowledge of IT Service Management, Business Relationship Management, Portfolio Management, Project Management, Process Analysis and Improvement, and IT Strategy.
- Demonstrated skills in Business Relationship Management and stakeholder engagement.
- Terminal Operator Certification (TOC) Certification upon hire.
- Information Technology Infrastructure Library (ITIL) certification within 6 months of hire.
Nice To Haves
- Experience in a municipal or government setting.
- Experience with organizational change management and service governance frameworks.
Responsibilities
- Serves as a strategic liaison between Information Technology and City departments.
- Builds strong partnerships to understand business needs, priorities, and challenges.
- Works closely with department leadership and IT teams to identify technology opportunities.
- Translates business needs into actionable initiatives.
- Ensures technology investments align with organizational priorities.
- Facilitates technology planning.
- Assists departments with developing technology roadmaps and business cases.
- Coordinates and prioritizes technology requests.
- Guides initiatives through established IT governance processes.
- Helps departments understand available technology capabilities.
- Identifies opportunities for process improvement and innovation.
- Promotes effective communication between technical and non-technical stakeholders.
Benefits
- Eligible employees receive benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
