IT Business Relationship Manager (BRM)

Labcorp•Durham, NC

7d•Hybrid

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. The purpose of Business Relationship Management (BRM) is to cultivate and maintain strategic partnerships with business executives and senior management, fostering trust and collaboration through a consultative approach. Our mission is to ensure that project teams deliver strategic value throughout the demand, planning, and delivery phases of initiatives. The BRM serves as a trusted advisor and the single point of contact for lines of business, guiding them through IT projects, IT processes, system conversions, and change initiatives. By proactively educating business partners about technology opportunities and risks, we aim to build competitive advantages and enhance operational efficiency. We are committed to optimizing IT resources to meet business needs while effectively communicating and advocating for business goals within the IT organization. By envisioning solutions and aligning technology with business strategies, the BRM shapes the IT portfolio to drive superior outcomes. Our role is pivotal in supporting cross-functional collaboration. Through deep understanding of our partners’ strategies, we strive to create an environment of shared ownership, creativity, and authenticity, ultimately leading to meaningful results and continuous improvement across the organization.

Requirements

Bachelor’s Degree in Information Technology or related field
5 or more years of experience in roles involving direct interaction and high influence with senior leadership, both internal and external.
Demonstrates the ability to rapidly build rapport and trust across all departments, creating alignment among disparate senior stakeholders to commit to key talent initiatives.

Nice To Haves

Business Relationship Management Professional (BRMP®) certification.
10 or more years of experience in roles involving direct interaction and high influence with senior leadership, both internal and external.
Demonstrates the ability to rapidly build rapport and trust across all departments, creating alignment among disparate senior stakeholders to commit to key talent initiatives.
5 or more years of experience in commercial laboratory operations.
Exhibits excellent communication and interpersonal skills, with the ability to translate technical concepts to non-technical stakeholders.
Displays strong analytical and problem-solving abilities, with a track record of delivering innovative and pragmatic solutions.
Possesses project management skills, with the ability to handle multiple priorities and meet deadlines in a fast-paced environment.
Familiarity with IT systems, infrastructure, and processes, including enterprise applications, networks, data centers, and security is preferred but not required.
Exceptional leadership skills in driving change collaboratively.
Strong communication skills in writing, speaking, and presenting.
Masterful relationship-building and team collaboration abilities.
Skilled in conflict negotiation and problem-solving.
Strategic thinker with a focus on purpose, value, and results.
Experience in connecting strategy to execution and assessing risk tolerances.
Ability to travel ~20% as needed.

Responsibilities

Own and cultivate strategic relationships between the BRM function and partners to stimulate demand and drive value.
Develop deep domain knowledge of partner organizational functions and establish cross-functional relationships.
Educate partners on the BRM purpose, emphasizing powerful communication and effective collaboration.
Collaborate with leaders to evaluate and shape initiatives for strategic value.
Focus on value creation over solutions, identifying new opportunities through industry trends.
Monitor initiative progress, ensuring alignment with expectations and strategic objectives.
Validate that organizational purpose supports desired results through business case development and financial awareness.
Strategize with partners to create future roadmaps that converge organizational strategic direction into unified objectives.
Collaborate actively in maturing the BRM discipline and developing best practices.
Evolve BRM artifacts, including Strategic Relationship Plans, Value Plans, and other key documents.