IT Business Relations Manager

Infoblox • Burnaby, BC

33d • $89,400 - $131,780 • Hybrid

About The Position

At Infoblox, we are seeking creative thinkers to join our team and push our cloud-first networking and security solutions even further. We are recognized as a Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running. We have an exciting opportunity for an IT Business Manager (H2R) to join our Oracle HCM team, based in Burnaby, CA, reporting to the Senior Manager of IT. In this pivotal role, you will serve as the strategic interface between HR, IT, and the business, supporting our Oracle HCM Cloud environment. You will be responsible for aligning business priorities with technology capabilities, ensuring effective support operations, and driving continuous improvement across HCM services.

Requirements

• 5 plus years of experience in business relationship management, IT project management, HRIS, or enterprise applications roles supporting HR or hire-to-retire processes
• Strong experience with Oracle HCM Cloud or a comparable enterprise HCM platform supporting global HR operations
• Hands-on knowledge of Oracle HCM modules such as Core HR, Talent Management, Benefits, and Workforce Compensation
• Experience with system integrations, reporting tools such as OTBI and BI Publisher, and data governance practices
• Knowledge of Agile, ITIL, BRM, or similar service delivery and portfolio management methodologies
• Experience managing application support environments, service-level agreements, and cross-functional delivery priorities
• Demonstrated ability to influence senior stakeholders and build strong partnerships across HR, IT, and business teams
• Experience identifying and applying AI to improve workflows, analytics, content creation, or service operations, with appropriate judgment for sensitive or high-stakes situations
• Familiarity with AI tools such as Microsoft Copilot, generative AI platforms, or Oracle's embedded AI features — and the ability to evaluate, govern, and responsibly scale their use within an enterprise HR environment
• Bachelor's degree in Information Systems, Human Resources, Business, or a related field

Nice To Haves

• Relevant certifications such as BRMP, PMP, or ITIL are preferred

Responsibilities

• Act as the primary liaison between HR leadership, business stakeholders, and IT for Oracle HCM Cloud support, enhancement, and service delivery activities
• Own demand intake, backlog governance, and prioritization to align work with business value, strategic objectives, and operational capacity
• Oversee incident, problem, and service request performance against SLAs and drive actions that improve stability, responsiveness, and user satisfaction
• Produce leadership-ready reporting on backlog health, ticket burndown, delivery velocity, service performance, and system trends
• Lead stakeholder communication across priorities, roadmap alignment, release readiness, risks, and issue escalation
• Drive continuous improvement across HCM services by identifying process gaps, workflow inefficiencies, automation opportunities, and user experience enhancements
• Leverage Oracle HCM's native AI and ML capabilities — including workforce analytics, talent insights, and predictive recommendations — to improve service delivery and inform business decisions across the hire-to-retire lifecycle
• Identify and apply AI tools to streamline HCM workflows, improve service insights, and enhance reporting and content creation — using sound judgment in sensitive or high-stakes contexts
• Evaluate where AI-enabled automation can reduce manual effort in backlog management, ticket triage, release communications, and requirements documentation — and lead adoption of those improvements across the team
• Coordinate release and change management for quarterly Oracle updates and business readiness activities, including testing, communications, and adoption planning
• Manage vendor and partner relationships to ensure accountability, quality, and timely delivery across support and enhancement work
• Champion value realization from Oracle HCM investments by improving adoption, clarifying priorities, and helping the business maximize platform capabilities

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level