IT Business Manager

Avnet•Chandler, AZ

About The Position

The Business IT Enablement Manager serves as the strategic bridge between business stakeholders and IT, aligning technology services, processes, and capabilities to business outcomes. This role drives adoption, improves service performance, and governs managed service provider (MSP) outcomes, enabling business value through optimized user experience and operational excellence. Oversees information technology related activities within assigned scope of responsibility for one or more major functional areas within the information technology arena. Provides high quality, cost effective, and efficient systems and service delivery to meet current and future demands. Identifies and pursues opportunities for improving service delivery methods and support procedures. Monitors industry trends for applicability and technology direction. Optimizes technology approaches to support company business processes and technology information systems platforms. Provides oversight and direction regarding assigned team, financial and operational activities.

Requirements

Typically 8+ years with bachelor's or equivalent.
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Multiple functional domains; cross-functional IT and business alignment with experience spanning service management, partner (MSP) governance, and operational performance management
Typically 6+ years of experience in IT service delivery, business relationship management, or IT operations
Bachelor’s degree or equivalent experience in Information Technology, Business, or a related field from which comparable knowledge and job skills can be obtained.
This position will have access to ITAR product and therefore be authorized to access product.
This position requires the employee to be a U.S. Citizen or National, or a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20), or a protected individual as defined by 8 U.S.C. 1324b(a)(3).

Nice To Haves

ITIL certification, PMP, or equivalent preferred

Responsibilities

Partner with business stakeholders to identify, analyze, and translate business requirements into IT service solutions and priorities
Drive adoption and effective use of IT services, tools, and platforms to support business objectives
Ensure alignment to ITIL/ITSM processes, improving service quality, consistency, and user experience
Oversee managed service provider (MSP) performance, including governance of KPIs, SLAs, and operational deliverables
Lead service reviews with internal teams and MSP partners to monitor performance, address gaps, and drive continuous improvement
Identify, analyze, and implement opportunities to enhance service delivery processes and operational efficiency
Monitor service performance trends and provide reporting and insights to support data-driven decision making
Collaborate with cross-functional IT teams (Applications, Infrastructure, Network, Service Desk) to ensure end-to-end service delivery
Support the design, implementation, and optimization of IT services and technology solutions aligned to business needs
Contribute to continuous improvement initiatives, including automation, digital experience enhancements, and service optimization efforts
Provide guidance and oversight across operational, financial, and partner management activities within assigned scope
Ensure compliance with organizational standards, policies, and audit requirements
Deliver user enablement through training, communication, and support of IT services and tools
Other duties as assigned