Manager, IT & Business Systems

LifeStraw•Baltimore, MD

15h

About The Position

LifeStraw is a global leader in water filtration products, serving consumers through major retail partners (Walmart, Costco, Target, REI, Bass Pro), digital channels (Amazon US/CA/EU, LifeStraw.com), and expanding into the home water filtration category. At our core, we are a purpose-driven brand built on a give-back model; every product sold helps provide safe drinking water to communities in need, making impact an integral part of our DNA, not an add-on. We operate with an entrepreneurial, lean team at $50M–$75M in annual revenue and continue to grow. Our technology stack is centered on NetSuite as our ERP, with integrations across e-commerce platforms, fulfillment partners, and analytics tools. We’re looking for a sharp, curious, hands-on operator to own LifeStraw’s IT and business systems environment. This is a build-and-optimize role: you’ll inherit a functional but underleveraged technology landscape and make it work the way it should. You’ll be the single point of ownership for our IT infrastructure, NetSuite ERP, data integrity, and systems integrations. This role is ideal for someone earlier in their career who is hungry to own a system end-to-end, thrives in a smaller company where you can see the direct impact of your work, and brings a mix of technical skill and business instinct. We value curiosity, initiative, and a bias toward action. If you’re the kind of person who sees a broken process and can’t help but fix it, this is your role.

Requirements

3–7 years of experience in IT, business systems, ERP administration, or a data/systems analyst role
Hands-on NetSuite experience: administration, configuration, saved searches, workflows, and dashboards
Strong data literacy: comfortable with SQL, analytics tools, and data warehouse concepts
Demonstrated ability to identify and fix data quality issues; you’ve led or contributed to data cleanup and governance efforts
Experience in consumer products, CPG, ecommerce, or multichannel retail companies preferred
Comfort managing IT vendor relationships and making cost-conscious decisions about technology
Excellent communication skills—able to work effectively with Finance, Operations, Marketing, and executive stakeholders
Self-directed, proactive, and comfortable operating independently in a lean organization

Nice To Haves

Background in or strong fluency with Finance/Accounting, able to support financial reporting, and understand what the data means in a business context
NetSuite Administrator or SuiteFoundation certification
Experience managing integrations with Amazon, Shopify, 3PL/WMS systems, and marketing platforms
Familiarity with SuiteAnalytics, SuiteScript, or willingness to develop these skills
Experience working with external NetSuite consulting partners
Experience with Celigo or similar iPaaS/middleware platforms
Exposure to BI tools (Tableau, Power BI, Looker)
Background supporting international operations (multi-currency, multi-subsidiary in NetSuite)
Comfort with AI tools and interest in how emerging technology can improve business operations

Responsibilities

Serve as the primary NetSuite administrator: configuration, customization, user management, roles, and permissions
Optimize NetSuite to maximize its value across Finance, Inventory, Order Management, Procurement, and other active modules
Build and maintain saved searches, reports, dashboards, and KPIs for stakeholders across the business
Own data integrity: establish governance practices, run regular data audits, and resolve data quality issues across all connected systems
Manage the analytics data warehouse connected to NetSuite, maintain, update, and optimize for reporting and decision-making
Coordinate with external NetSuite consultants for complex SuiteScript development or major system upgrades
Conduct a full audit of the current IT environment: contracts, subscriptions, hardware, software, and vendor relationships
Identify and eliminate system redundancies, overlapping subscriptions, and underutilized tools
Establish IT policies, security protocols, and a technology roadmap aligned with business growth
Manage relationships with external MSPs and IT service providers for day-to-day support
Own the IT budget and drive cost efficiency across all technology spend
Own and manage integrations between NetSuite and external platforms (Amazon, Shopify, 3PLs, marketing tools, etc.)
Evaluate middleware/integration tools (e.g., Celigo, Dell Boomi) and manage data flows between systems
Identify and implement workflow automation opportunities to reduce manual processes and improve efficiency
Collaborate with the AI strategy lead to ensure clean, structured data is available for AI and analytics initiatives
Act as the bridge between technical systems and business stakeholders, translating Finance, Marketing, and Operations needs into system solutions
Partner with the VP of Manufacturing & Product on systems supporting the supply chain and inventory
Support the Head of Ecommerce and VP of Marketing with analytics, data access, and platform integrations
Provide reporting and system support for board-level and investor communications