IT Business Process Administrator
Pillsbury Winthrop Shaw Pittman•Nashville, TN
•Onsite
About The Position
We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation workstreams.
Requirements
- 7+ years in enterprise technology, with a minimum of 4 years hands-on ServiceNow development and administration
- Minimum 2 years supporting legal or professional services environments
- ServiceNow Certified System Administrator (CSA) required
- Certified Application Developer (CAD) strongly preferred
- Proven experience across multiple ServiceNow product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine
- Experience with ServiceNow AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus
- Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs
- Exceptional written and verbal communication skills
- comfortable presenting to senior stakeholders
- Strong problem-solving abilities to address complex IT challenges
Nice To Haves
- ServiceNow Certified System Administrator (CSA) required
- Certified Application Developer (CAD) strongly preferred
- Experience with ServiceNow AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus
Responsibilities
- Develop quality software and web applications
- Analyze and maintain existing software applications
- Design highly scalable, testable code
- Discover and fix programming bugs
- 3rd party integration development (REST, SOAP, mid servers, etc)
- Manage scalable ServiceNow solutions across ITSM, ITAM, SPM, and emerging AI/automation workstreams
- Platform administration including instance health, upgrade planning, patch management, and platform governance
- Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes
- Work independently with customers on implementations and remote services
- Troubleshoot basic configuration/script issues
- Attend requirements review and validation sessions as needed
- Participate in SCRUM calls
- Utilize strong written and verbal communication skills
- Stay on time and on task with assigned customer work
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
