IT Administrator

Linacast•Benton Harbor, MI

21h•Hybrid

About The Position

The IT Administrator installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. This role involves monitoring and responding to help desk tickets, administering electronic mail, network logins, printers, and backups. The administrator will also resolve network issues, install and upgrade network software, and manage software systems utilized by the facility. Key responsibilities include planning and scheduling system upgrades, directing computer and equipment operations for cost-effectiveness and efficient utilization, estimating future equipment needs for budgeting, staying updated on industry developments, and recommending new methods to management. Additionally, the IT Administrator will coordinate the establishment of hardware and software standards and evaluate the economics of IT applications company-wide. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to read, analyze and interpret common industry and technical journals and instructions.
Advanced computer skills and have working knowledge of all aspects of IT.
Must be able to interact and communicate with individuals at all levels of organization and have high level of interpersonal skills to handle sensitive and confidential situations.
Position requires demonstrated poise, tact and diplomacy.
Strong organizational skills (electronic and paper).
Work requires attention to detail and ability to problem solve.
Customer focus – build and maintain relationships with internal and external customers.
High school diploma or equivalent.
Bachelor’s degree in information technology or related field.
2-5 years related experience in IT Administration and/ or training.

Nice To Haves

Previous experience with PLEX is highly desirable.

Responsibilities

Monitor and respond to help desk tickets from users with communication issues.
Administer electronic mail.
Administer network logins and printers.
Administer network backups.
Resolves network issues.
Install and upgrade network software as necessary.
Administer software systems as utilized by facility.
Plan, coordinate and schedule upgrades to the system.
Direct the operation of computer and related equipment to assure low-cost operation and effective utilization of personnel and equipment.
Estimate for budget purposes the future equipment needs of the facility and company.
Keep abreast of new developments in the field, making recommendations to management regarding desirable methods.
Coordinate the establishment of hardware and software standards as well as methods of evaluating the economics of IT applications throughout the company.
Other duties as assigned.