IT Business Partner - Global IT Operations Mandarin Speaking, 5 days onsite

Fuku • San Francisco, CA

9d • Onsite

About The Position

As an IT Business Partner, you will operate at the intersection of Enterprise IT Operations, IT Project Management Office (PMO), and Business Partnership. Acting as the primary technology partner for assigned business functions, you will coordinate enterprise technology initiatives, manage regional IT operations, oversee project delivery, and ensure enterprise technology services remain reliable, secure, and aligned with business priorities. This is a highly cross-functional role requiring close collaboration with business leaders, infrastructure teams, workplace technology, enterprise applications, security, and global IT teams to deliver operational excellence across multiple international markets.

Requirements

• Bachelor’s degree or equivalent practical experience in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• 5–10+ years of experience in one or more of the following areas: Enterprise IT, Corporate IT, IT Operations, IT Project Management, IT Program Management, IT PMO, IT Service Management, Workplace Technology, Enterprise Infrastructure, IT Business Partner, Regional IT Operations, Related Enterprise Technology functions.
• Demonstrated experience supporting enterprise IT environments and coordinating technology operations across multiple business functions.
• Good understanding of enterprise infrastructure, networking, workplace technology, enterprise applications, cloud platforms, and software development lifecycle.
• Experience supporting production environments, system implementations, operational readiness, and regional technology rollouts.
• Familiarity with ITIL principles, incident management, change management, problem management, and root cause analysis (RCA).
• Strong project management and PMO capabilities, with experience coordinating cross-functional technology initiatives.
• Excellent stakeholder management, organisational, prioritisation, and communication skills.
• Strong analytical thinking, troubleshooting, and structured problem-solving ability.
• Able to manage multiple priorities within a fast-paced, high-growth international environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both business stakeholders and technical teams.
• Comfortable working across different cultures, regions, and time zones.
• Willingness to provide operational support outside standard business hours, including weekends and public holidays when required.
• Professional fluency in both English and Mandarin is required, as the role works extensively with global teams and Mandarin-speaking stakeholders.

Nice To Haves

• Experience supporting regional or global Enterprise IT organisations.
• Experience coordinating enterprise IT operations across multiple countries or business units.
• Exposure to enterprise service management platforms (e.g. ServiceNow), ITIL, or similar operational frameworks.
• Familiarity with workplace technologies, enterprise productivity platforms (Microsoft 365, Google Workspace), identity and access management, endpoint management, or cloud platforms.
• Experience working within fast-growing technology companies or multinational organisations.

Responsibilities

• Serve as the primary IT point of contact (POC) for assigned business functions and regional stakeholders.
• Build trusted partnerships with business leaders to understand operational priorities and translate business needs into technology initiatives.
• Gather, assess, and prioritise business requirements while coordinating delivery with Enterprise IT teams.
• Ensure technology solutions align with both business objectives and global IT standards.
• Coordinate with regional and global Enterprise IT teams to maintain the stability, availability, and performance of enterprise technology services.
• Work closely with local IT support teams to ensure operational issues are resolved efficiently and in accordance with global service standards.
• Drive continuous improvements to IT service quality, operational processes, and end-user experience.
• Support governance of IT operations across multiple business functions and regions.
• Act as the regional coordination point for critical IT incidents and operational escalations.
• Coordinate cross-functional teams during major incidents to ensure rapid resolution, effective stakeholder communication, root cause analysis (RCA), and post-incident improvements.
• Partner with infrastructure, workplace technology, security, and application teams to minimise business disruption and improve operational resilience.
• Lead regional execution of enterprise IT initiatives from planning through implementation and post-production support.
• Coordinate project governance, stakeholder communications, testing, User Acceptance Testing (UAT), production validation, deployment, and hypercare activities.
• Track project milestones, risks, dependencies, resource allocation, and delivery timelines across multiple concurrent initiatives.
• Ensure new technology solutions meet operational, security, and business readiness requirements before production rollout.
• Support execution of global Enterprise IT strategies, policies, and governance standards across regional offices.
• Coordinate local resources to support global technology programmes and operational initiatives.
• Identify opportunities to improve IT processes, automate manual workflows, and enhance operational efficiency.
• Prepare project updates, operational reports, and status communications for business and IT leadership.

Benefits

• Play a key role in scaling Enterprise IT capabilities supporting teams across North Asia, Singapore, Europe, and the United States.
• Lead high-impact initiatives spanning Enterprise IT Operations, IT Project Delivery, Service Management, and Operational Excellence.
• Partner directly with business leaders and global technology teams to deliver enterprise technology that enables business growth at international scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level