Guaynabo, PR - IT Business Partner

Alivia Health•Guaynabo, PR

About The Position

The IT Business Partner serves as a liaison between IT and operational business units, ensuring technology solutions support business goals, improve service delivery, and enable strategic growth. The role translates operational needs into technology requirements, guides solution delivery, and champions adoption of digital tools to drive measurable business outcomes across the organization. The successful candidate builds trusted relationships with business leaders and teams, identifies technology solutions for business initiatives, contributes to strategic IT planning, and collaborates with project managers and technical teams to ensure solutions meet business needs. The role also supports training and adoption, manages enhancement requests and functional priorities, and provides reporting and recommendations to IT and business leadership.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
3–5 years of experience in Business Analysis, IT Business Partnering, or similar roles supporting cross-functional operations.
Experience working with business stakeholders to support technology-enabled change.
Strong analytical mindset with experience mapping business processes and writing requirements.
Excellent written and oral communication skills in English and Spanish, and relationship-building skills.
Working knowledge of project management methodologies.
Practical understanding of IT systems such as EHR, pharmacy, CRM, ERP, reporting environments, or service management tools.

Nice To Haves

Knowledge of PMI or Agile project management methodologies.

Responsibilities

Build and maintain trusted relationships with leaders and teams within assigned operational units.
Understand business objectives and proactively identify technological solutions to support projects and business initiatives.
Participate in strategic discussions to influence planning and prioritization of IT initiatives.
Convert business challenges into clear, actionable IT requirements.
Recommend improvements and automation solutions aligned with operational goals and digital transformation efforts.
Collaborate with Project Managers and technical teams throughout delivery to ensure business needs remain front and center.
Validate that projects achieve expected outcomes on time, on budget, and within scope.
Support training needs and create supporting materials, including SOPs, process flows, and guides.
Track adoption and help business units fully leverage IT solutions.
Manage enhancement requests and functional priorities for supported areas.
Provide regular reporting and recommendations to IT and business leadership.