IT Business Operations Associate

DTCC • Jersey City, NJ

5d • Hybrid

About The Position

The Enterprise Data & Corporate Technology (EDCT) IT Business Operations Associate supports the operating discipline of the EDCT Business Management Office. This individual-contributor role coordinates governance forums and recurring management routines, maintains reporting and decision records, and tracks priorities, actions, dependencies, risks, and milestones through closure.

The Associate works with IT governance, Talent Acquisition, Enterprise Procurement/ESM, Human Resources, and other stakeholders to organize business information into clear updates, follow up on open items, support issue resolution, and improve processes and artifacts used to manage execution. Success is reflected in timely and accurate deliverables, well-maintained records, improved visibility, and reliable stakeholder support.

DTCC offers a flexible/hybrid model of three days onsite and two days remote. Onsite days are Tuesdays, Wednesdays, and a third day unique to each team or employee.

Requirements

• Four years supporting business operations, business management, PMO, governance, reporting, or a comparable operational function, or significant experience managing routine operations.
• One to two years preparing or maintaining recurring reporting, action tracking, governance materials, or comparable operational deliverables.
• Ability to manage multiple assignments, deadlines, and stakeholder requests with organized follow-through.
• Strong written and verbal communication for operational and management audiences.
• Experience collaborating across different teams and following through on shared commitments.
• Proficiency with productivity tools; Excel is required.

Nice To Haves

• Bachelor's degree preferred, or equivalent experience.
• Experience supporting a technology business-management office or enterprise IT operating model.
• Experience improving governance routines, management reporting, daily routine operations, or decision-support workflows.

Responsibilities

• Support operational activities for EDCT BMO priorities and recurring management routines.
• Track operational metrics, actions, dependencies, risks, and milestones; follow up with owners and escalate overdue items.
• Work across functions to gather input, clarify ownership, facilitate progress, and help resolve routine issues.
• Maintain operating procedures, governance artifacts, trackers, source files, and decision documentation.
• Identify and support practical process improvements that strengthen efficiency, control, and transparency.
• Support workforce, financial, portfolio, or resource-planning activities as assigned, including data collection, validation, and facilitation.
• Support operational communications across relevant regional and global stakeholders.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
• Flexible/hybrid work model of three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level