IT Business Operations Associate

American Century Investments • Kansas City, MO

1d • Hybrid

About The Position

The IT Business Operations Associate supports the financial, operational, and workforce priorities of American Century Investments’ technology organization. This collaborative role spans vendor management, financial planning and analysis, and learning and development. The associate coordinates vendor payment activities, analyzes technology spending, supports budgeting and forecasting, and contributes to programs that build employee skills and strengthen the technology workforce. It offers broad exposure to technology business operations, finance, vendor management, data analysis, process improvement, and workforce enablement. The position reports to the Director of IT Business Operations and is hybrid, based in the Kansas City, Missouri office. Employees are required to work in the office at a scheduled frequency. Applicants must be authorized to work in the United States without visa sponsorship, now or in the future; the position is not eligible for visa sponsorship.

Requirements

• Bachelor’s degree in business, finance, accounting, human resources, management information systems, organizational development, or a related field.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and collaborate effectively with a variety of partners.
• Proficiency with Microsoft Excel, PowerPoint, and other Microsoft 365 applications.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
• Must be authorized to work in the U.S. without visa sponsorship, now or in the future.

Nice To Haves

• One or more years of professional experience in business operations, finance, project coordination, learning and development, or a related area.
• Experience supporting budgets, forecasts, financial reporting, or variance analysis.
• Exposure to vendor management, invoicing, procurement, or contract administration.
• Experience with Power BI or other data visualization tools.
• Experience supporting employee training, learning programs, or workforce development initiatives.
• Familiarity with technology organizations or IT operations.
• General knowledge of financial analysis, Technology Business Management, FinOps, or workforce planning concepts.

Responsibilities

• Coordinate end-to-end processing of vendor invoices, payment approvals, and billing inquiries.
• Work with technology vendors, staffing providers, and consulting firms on invoicing and payment activities.
• Track invoice approvals, investigate billing discrepancies, and help resolve payment issues.
• Maintain accurate vendor records, billing contacts, and operational documentation.
• Support contract administration and vendor governance activities.
• Monitor and manage incoming business operations requests.
• Identify opportunities to simplify processes, improve efficiency, and strengthen the vendor experience.
• Support annual budgeting, forecasting, and financial planning activities.
• Assist with monthly financial reporting and variance analysis.
• Create reports and dashboards showing technology spending, labor costs, contractor expenses, and vendor investments.
• Analyze financial data to identify trends, potential risks, and cost-optimization opportunities.
• Contribute to Technology Business Management, FinOps, and cost-transparency initiatives.
• Prepare presentations, reports, and supporting materials for technology leaders and executives.
• Coordinate learning and development programs for technology employees.
• Maintain training records, participation information, and program metrics.
• Support onboarding, career development, skills assessment, and workforce development initiatives.
• Coordinate program communications, awareness campaigns, and employee engagement activities.
• Help organize technology community programs, workshops, office hours, and learning events.
• Evaluate program results and recommend improvements based on feedback and participation data.

Benefits

• Competitive compensation package with bonus plan.
• Generous PTO and competitive benefits.
• 401(k) with 5% company match plus annual performance-based discretionary contribution.
• Tuition reimbursement.
• Formal mentorship program.
• Live and online learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level