IT Business Management Associate

DTCC • Tampa, FL

22h • Hybrid

About The Position

The Lead IT Business Management role provides strategic, analytical and operational support to the Enterprise Product and Platform Engineering (EPPE) Organization as part of the EPPE Business Office. Your Primary Responsibilities: Support the EPPE Business Management Office and Chief of Staff (CoS) in driving strategic operational initiatives across the organization. Establish AI-enabled workstreams to transform EPPE into a data-driven, always-on decision engine. Design, develop, and maintain AI agents and intelligent automation solutions to streamline operational processes, reporting, workforce analysis, and executive insights. Build and maintain Power BI dashboards, scorecards, and executive reporting solutions that provide real-time visibility into delivery health, operational performance, financial metrics, workforce strategy, and portfolio execution. Perform advanced data analysis using SQL, Power BI, Excel, and enterprise reporting platforms to identify trends, risks, optimization opportunities, and actionable insights. Develop automated reporting and analytics capabilities leveraging AI, workflow orchestration tools, KIRO, scripting, and low-code/no-code technologies. Partner with engineering, infrastructure, observability, platform, finance, and portfolio management teams to improve operational maturity and delivery transparency. Support technology performance management, operational metrics, KPI development, executive reporting, and strategic planning activities driven by leadership. Create comprehensive executive-level communications, presentations, dashboards, and business reviews for senior management and board-level stakeholders. Drive operational efficiency initiatives through process automation, workflow optimization, and implementation of policy-as-code and AI-assisted governance solutions. Support business intelligence and workforce planning activities including capacity management, location strategy, organizational analytics, and investment planning. Lead data transformation efforts by consolidating and rationalizing disparate datasets into scalable reporting and analytics solutions. Support leadership team meetings, business reviews, investment planning sessions, technology strategy reviews, and cost center management activities. Collaborate with cross-functional stakeholders to improve delivery visibility, operational performance, executive reporting, market alignment, and workforce strategy. Identify opportunities to leverage emerging AI technologies, automation frameworks, and analytics platforms to enhance operational capabilities across EPPE. Mitigate risk by following established procedures, identifying operational gaps, ensuring data integrity, and demonstrating strong ethical and governance-focused behavior. NOTE: The Primary Responsibilities of this role are not limited to the details above.

Requirements

• Minimum of 4+ years of related experience in IT Business Management, Business Intelligence, Data Analytics, Technology Operations, or related disciplines.
• Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business Management, Engineering, or equivalent experience.
• Experience working within large-scale enterprise technology organizations supporting engineering, infrastructure, platform, or transformation initiatives.
• Strong experience with Power BI dashboard development, data visualization, and executive reporting.
• Hands-on experience with SQL querying, data analysis, data transformation, and data management practices.
• Experience building or supporting AI-enabled solutions, automation workflows, AI agents, or intelligent reporting capabilities.
• Strong analytical and technical problem-solving skills with the ability to synthesize large, complex datasets into meaningful business insights.
• Proven ability to navigate effectively within a large matrixed organization while driving enterprise-first thinking and operational transformation.
• Highly motivated self-starter with the ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Ability to translate complex technical, operational, and financial concepts into clear, actionable insights for executive leadership.
• Strong technical aptitude with the ability to quickly learn emerging AI technologies, analytics platforms, and automation tools.
• Outstanding interpersonal, collaboration, and relationship-building skills with the ability to influence across a diverse global organization.
• Demonstrated experience driving operational improvements through automation, reporting modernization, and data-driven decision making.
• Strong communication and presentation skills with experience creating executive-ready materials and dashboards.
• Demonstrated leadership skills with flexibility to adapt to changing priorities and evolving business needs.
• Ability to work independently with minimal direction while proactively identifying opportunities for innovation and continuous improvement.

Nice To Haves

• Familiarity with KIRO, workflow automation platforms, low-code/no-code technologies, or AI orchestration tools is highly desirable.
• Experience working with Jira, portfolio management, operational metrics, and technology governance frameworks preferred.
• Knowledge of data governance, data quality, and reporting best practices preferred.

Responsibilities

• Support the EPPE Business Management Office and Chief of Staff (CoS) in driving strategic operational initiatives across the organization.
• Establish AI-enabled workstreams to transform EPPE into a data-driven, always-on decision engine.
• Design, develop, and maintain AI agents and intelligent automation solutions to streamline operational processes, reporting, workforce analysis, and executive insights.
• Build and maintain Power BI dashboards, scorecards, and executive reporting solutions that provide real-time visibility into delivery health, operational performance, financial metrics, workforce strategy, and portfolio execution.
• Perform advanced data analysis using SQL, Power BI, Excel, and enterprise reporting platforms to identify trends, risks, optimization opportunities, and actionable insights.
• Develop automated reporting and analytics capabilities leveraging AI, workflow orchestration tools, KIRO, scripting, and low-code/no-code technologies.
• Partner with engineering, infrastructure, observability, platform, finance, and portfolio management teams to improve operational maturity and delivery transparency.
• Support technology performance management, operational metrics, KPI development, executive reporting, and strategic planning activities driven by leadership.
• Create comprehensive executive-level communications, presentations, dashboards, and business reviews for senior management and board-level stakeholders.
• Drive operational efficiency initiatives through process automation, workflow optimization, and implementation of policy-as-code and AI-assisted governance solutions.
• Support business intelligence and workforce planning activities including capacity management, location strategy, organizational analytics, and investment planning.
• Lead data transformation efforts by consolidating and rationalizing disparate datasets into scalable reporting and analytics solutions.
• Support leadership team meetings, business reviews, investment planning sessions, technology strategy reviews, and cost center management activities.
• Collaborate with cross-functional stakeholders to improve delivery visibility, operational performance, executive reporting, market alignment, and workforce strategy.
• Identify opportunities to leverage emerging AI technologies, automation frameworks, and analytics platforms to enhance operational capabilities across EPPE.
• Mitigate risk by following established procedures, identifying operational gaps, ensuring data integrity, and demonstrating strong ethical and governance-focused behavior.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level