Associate Director, IT Business Relationship Management - Operations

Foundation Medicine

7d•Hybrid

About The Position

We are seeking a forward-thinking and strategically minded leader to drive innovation and modernization across our Operations technology landscape. This role will serve as a thought partner to senior Operations and IT leadership, continuously monitoring emerging trends in laboratory technologies such as LIMS, process automation, and sample management. By benchmarking industry best practices and facilitating cross-functional collaboration, the successful candidate will shape a cohesive technology vision and translate insights into actionable strategies, ensuring the organization remains at the forefront of diagnostic and operational excellence. A critical component of this role is the development and execution of multi-year capability roadmaps that advance the maturity of Operations. The individual will align these roadmaps with enterprise strategy, regulatory expectations, and architectural standards, while prioritizing investments through a transparent, value-driven framework. This includes maintaining a dynamic roadmap that informs annual planning and budgeting cycles, while accounting for complex interdependencies across functions such as R&D, Operations, and cybersecurity to ensure integrated and scalable outcomes. In addition, this role will take ownership of the operational performance and lifecycle management of core platforms supporting Operations, including LIMS, process automation, and sample management systems. The candidate will define platform strategy, governance, and release management while ensuring systems are secure, compliant, and optimized for performance and user experience. Leveraging ITIL-based practices, the role will also drive operational excellence across the technology portfolio, managing costs effectively and promoting standardization, data governance, and interoperability to enable long-term scalability and resilience.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field required
Minimum of 8+ years of progressive experience in IT, digital, or operations technology roles within regulated industries (e.g., healthcare, life sciences, diagnostics)
4+ years of management experience
Demonstrated experience with laboratory systems and technologies, including LIMS, process automation platforms, and sample management solutions

Nice To Haves

Advanced degree (MBA, MS) preferred
Master’s degree in Business Administration (MBA), Information Systems, Engineering, or Life Sciences
10+ years of experience in laboratory diagnostics, biopharma, or healthcare environments with a strong focus on Operations technology
Deep expertise in LIMS platforms (e.g., Thermo Fisher SampleManager, LabWare, LabVantage) and modern lab automation ecosystems
Experience leading large-scale digital transformation or modernization initiatives within regulated environments
Proven track record of developing and executing multi-year technology roadmaps aligned to business strategy and regulatory requirements
Strong understanding of IT governance, system lifecycle management, and vendor management practices
Experience operating within ITIL-based service management frameworks, including incident, problem, and change management
Familiarity with regulatory and compliance standards (e.g., FDA, GxP, HIPAA, GDPR) and their impact on technology platforms and data management
Experience driving cross-functional initiatives and influencing senior stakeholders across Operations, IT, R&D, and cybersecurity
Solid understanding of enterprise architecture principles, data governance, and system integration/interoperability practices
Demonstrated ability to manage technology budgets, prioritize investments, and deliver measurable business value
Strong analytical, strategic thinking, and problem-solving skills with the ability to translate complex insights into actionable recommendations
Excellent communication and leadership skills, with experience facilitating executive-level discussions and decision-making forums
Strong familiarity with cloud-based platforms and architectures (AWS, Azure) supporting laboratory and data-intensive workloads
Demonstrated experience implementing data governance frameworks, including master data management and data quality programs
Experience establishing platform governance models, including release management, product ownership, and lifecycle optimization
Proven ability to design and operationalize value-based portfolio management frameworks and investment prioritization models
Advanced knowledge of cybersecurity principles as applied to laboratory and operational technology environments
Experience integrating complex systems across R&D, Operations, and enterprise platforms (e.g., ERP, data platforms, analytics)
Track record of building and leading high-performing, cross-functional teams in a matrixed organization
Strong executive presence with experience influencing C-level stakeholders and presenting to governance boards or steering committees
Certification in ITIL, TOGAF, PMP, or relevant industry frameworks is a plus
Experience with Lean, Six Sigma, or continuous improvement methodologies applied to laboratory or operational processes
Understanding of HIPAA and the importance of patient data privacy
Commitment to reflect FMI’s values: Integrity, Courage, and Passion

Responsibilities

Monitor emerging trends in lab technology (LIMS, process automation, sample management)
Benchmark industry best practices across lab diagnostics domains
Advise senior Operations and IT leaders on strategic opportunities, risks, and modernization pathways
Facilitate cross-functional forums to align on Operations technology strategy and innovation priorities
Translate insights into actionable recommendations and investment proposals
Develop multi‑year roadmaps to advance the capabilities of Operations
Align roadmaps with enterprise strategy, regulatory requirements, and architectural standards
Prioritize investments using a transparent, value‑based framework
Maintain a living roadmap that guides annual planning, budgeting, and sequencing of initiatives
Ensure roadmaps reflect cross‑functional dependencies (e.g., R&D<>Operations data flows, cybersecurity)
Serve as platform Run owners for core Operations systems (LIMS, process automation, sample management)
Define platform vision, governance, and release strategy
Manage platform lifecycle (for non-custom development), upgrades, integrations, and vendor relationships
Ensure platforms are secure, compliant, scalable, and optimized for user experience
Drive standardization, data governance, and interoperability across Operations systems
Drive ITIL-base process excellence for the Operations technology portfolio
Manage Operations technology investments and costs in line with IT budget
Comply with FMI's attendance policies