IT Business Consultant

Agama Solutions•Tallahassee, FL

About The Position

The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.

Requirements

Bachelor's Degree in Computer Science or another related field.
7+ years of combined IT and business experience.
3+ years in business analysis, project management, or IT planning roles.
Experience working with senior leadership and cross-functional teams.
Background in both technical and business environments.
Knowledge of IT service management frameworks (ITIL, COBIT) and governance processes.
Knowledge of business analysis methodologies and requirements gathering techniques.
Knowledge of project management principles and lifecycle methodologies.
Knowledge of IT infrastructure, systems architecture, and emerging technologies.
Knowledge of financial management principles including budgeting, cost analysis, and ROI calculations.
Knowledge of organizational change management and stakeholder engagement strategies.
Knowledge of data analysis and reporting tools and techniques.
Knowledge of vendor management and procurement processes.
Skill in facilitating meetings, workshops, and stakeholder engagement sessions.
Skill in written and verbal communication with technical and non-technical audiences.
Skill in developing business cases and supporting documentation.
Skill in process development, documentation, and improvement.
Skill in data analysis, trend identification, and performance metrics reporting.
Skill in negotiation and conflict resolution across multiple business units.
Skill in translating business requirements into technical specifications.
Skill in using project management and demand management software tools.
Ability to prioritize competing demands and manage multiple projects simultaneously.
Ability to analyze complex business problems and recommend appropriate solutions.
Ability to work independently with minimal supervision and high initiative.
Ability to build and maintain effective relationships with diverse stakeholders.
Ability to adapt to changing business priorities and technology environments.
Ability to think strategically while managing operational details.
Ability to influence decision-making without direct authority.
Ability to maintain confidentiality and handle sensitive business information.
Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management.
Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture.
Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
Ability to follow established processes and practices.
Ability to adhere to compliance standards.
Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.

Nice To Haves

Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred.

Responsibilities

Serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment.
Lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization.
Conduct comprehensive business needs assessments and guide solution design processes.
Identify, propose and influence optimal business solutions that meet organizational objectives.
Negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes.
Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions.
Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints.
Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria.
Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts.
Create user guides, process documentation, and self-service resources.
Implement automated feedback collection and analysis procedures.
Develop continuous improvement workflows and enhancement tracking systems.
Complete daily reporting activities.
Other duties as assigned.