Manager,IT Business Applications

EOS•Erie, CO

19h

About The Position

The IT Business Applications Manager is responsible for the proper functioning, support, security, and growth strategy of Eos Energy’s business information systems. The role partners with business units and IT management to support ERP (NetSuite), HRIS (Workday), CRM (Salesforce), SharePoint, Jira, and other business applications. It translates technology matters and business needs into clear requirements and coordinated application strategies, manages relationships with application vendors, supports integrations and data governance, and helps guide standardized SharePoint use. The manager leads administrators and developers while also contributing as an individual contributor and project manager. The role supports user access controls and SOX IT General Controls for financial systems, including recurring control activities and reporting. Work takes place in office, factory, and potentially customer or partner environments. Travel is less than 45%, domestically or globally.

Requirements

Bachelor's degree in computer science, information technology, network engineering, or computer engineering.
At least 5 years of experience.
Working experience supporting application integrations with SaaS systems.
NetSuite: 5+ years of ERP integration experience from architecture through deployment and support.
Salesforce: 3+ years of support experience.
Jira administration: 1 year of support experience.
SharePoint: 3+ years of experience.
Experience supporting and developing SOX IT General Controls or other equivalent compliance frameworks.
Ability to manage staff both onsite and remotely.
Understanding of APIs, business intelligence applications, and databases.
Experience integrating data between ERP, CRM, and other platforms.
Strong quantitative mindset and ability to understand and analyze large data sets.
Understanding of general business processes and Accounting, Finance, and HR principles.
Strong warehouse management skills (WMS).
Strong organizational skills and ability to prioritize several tasks concurrently.

Nice To Haves

Experience in the warehouse and/or manufacturing industry.
Experience with other ERPs, HR systems, and/or relational databases.
Experience reporting and analyzing data.
Boomi or other middleware/data warehouse experience; Boomi administration experience is a plus.
NetSuite certifications or Salesforce Administration certifications.
Basic development experience in HTML, PHP, JavaScript, web services, and/or eCommerce.
Rockwell PLEX administration experience.

Responsibilities

Develop NetSuite and Salesforce processes to meet business requirements, coordinate implementation tasks, and test or demonstrate functionality.
Develop user processes around application functionality and facilitate decision-making by process owners.
Research application improvements and support continuous improvement.
Maintain internal controls for user access provisioning and deprovisioning and segregation of duties.
Provide ongoing support for login, account lockout, and SSO integration issues; communicate relevant updates to users; and implement application changes reflecting business process changes.
Work with vendors on upgrades, changes, and new module configurations.
Manage a team of administrators and developers supporting critical applications such as Salesforce, NetSuite, and Jira.
Define strategies for onboarding enterprise applications and establishing internal or vendor-managed support structures.
Develop custom reports for business applications.
Create policies, procedures, workflows, documentation, and user guides.
Support middleware and data integration services between internal and hosted applications.
Project manage and lead internal projects while serving as an individual contributor.
Coordinate with IT management on active projects, new initiatives, and support challenges.
Support and develop Jira hosted platforms.
Translate business requirements into user and functional requirements.
Research, analyze, and develop new concepts and emerging technologies.
Own and provide expertise for monthly, quarterly, and annual SOX IT General Controls, including data gathering, analytics, forensics, reporting, and publishing for internal and external review.
Administer the company-hosted SharePoint environment and guide department champions on group page and site issues.
Support identity and access management functions for critical applications, including Workday, Salesforce, and NetSuite.
Administer the Salesforce platform based on business requirements.
Participate in training and development of others.
Perform other duties as assigned.