IT Business Analyst

Nelnet•Lincoln, NE

3d•$70,000 - $110,000•Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Serves as a cross-functional liaison across DevOps, DAT, and security/compliance teams, formulating and defining system scope and objectives through research and fact-finding. Applies working knowledge of Jira/Confluence workflow systems, SQL-based reporting environments, and vulnerability/compliance tooling to develop or modify moderately complex information systems supporting these technical teams. External candidates must reside within a 30-mile radius of one of the below office locations: Centennial, CO, Lincoln, NE, Madison, WI. Nelnet believes in a hybrid work environment. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion. NOTE: Internal Associates working in a remote capacity may be considered for this position. This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Requirements

Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
Strong communication, leadership, and relationship-building abilities.
Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.
Bachelor’s degree or equivalent experience.
Candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

Technical proficiency in Jira/Confluence workflow systems, SQL-based reporting environments, and vulnerability/compliance tooling.

Responsibilities

Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
Foster trust and act as a liaison to ensure shared delivery goals across teams.
Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.