IT Business Analyst

California Dairies•Fresno, CA

2d•Onsite

About The Position

The IT Business Analyst for Operations is responsible for the ongoing improvement of business processes throughout the CDI plant operations. This employee will accomplish this by working closely with the operations groups to analyze and document existing processes and gather requirements for new processes that will evolve through the implementation and maturity of D365 and related systems. The position will liaise between all operations users and various members of the IT and other corporate teams to build open channels of communications.

Requirements

Knowledge of ERP processes, WMS, TMS, HRIS, Quality Systems, BI and at least a basic familiarity with MES
Ability and willingness to build relationships at all levels of Operations and IT
Dairy/Food processing technology or similar discipline
Process qualification & validation in the dairy industry
Strong technical skills
Excellent organizational skills
Skilled at leading multi-functional work teams
Strong written and effective verbal communications in team settings
Leadership, team development, coaching, and/or teaching experience.
Excellent computer skills for data input, report writing, program tracking.
Excellent organizational and follow through skills.
Must demonstrate good judgement when carrying out duties as assigned.
B.S. or B.A. degree in Business Administration, Management, Computer Science, Engineering or related field or equivalent work experience will be considered in lieu of a college degree.
Minimum 3 years of business analyst experience in ERP or related business applications for food manufacturing operations, including implementation and support
Minimum three years of experience in a production setting.
English is required as the written and spoken language.

Responsibilities

Analyze and troubleshoot system issues, specifically related to the ERP, MES, EDI systems and related integrations
Build relationships with those leading and working in operations to determine needs, and gather requirements and their priorities.
Partner with the Director of Application Services to establish said requirements on the enterprise application roadmap to satisfy those business requirements.
Develop and maintain necessary documentation for all business processes within the operations divisions.
Translate the process documentation to functional business requirements to be implemented by internal IT and their development consultants/contractors.
Identify key stakeholders within the Operations business and meet with them at least every 2 weeks to review progress and gather new requirements
Contribute to application troubleshooting during unplanned outages, restore service in the minimum time, perform root cause analysis, and adjust internal procedures accordingly.
Document incidents and update documentation for both internal and contractor usage.
Maintain quality standards for all IT Application activities, whether they be development, project or support related.
Measure work product and optimize results consistent with the SLAs established with the business leadership.
Stay abreast of emerging trends and best practices with respect to business operations and the ERPs.
Ensure operating and planned business applications are practical and consistent with company direction and needs.
Perform other duties as assigned.