10953 IT Business Analyst

PSEG Long Island•Town of Oyster Bay, NY

1d•$79,400 - $125,600•Hybrid

About The Position

The IT Business Analyst reports to the IT Operational Technology Asset Health Product Owner and manages and improves systems to meet user and business needs. The role includes documenting business requirements, performing quality assurance, developing reports, and becoming an expert in product capabilities to optimize system integration and customer interactions. The analyst works with stakeholders and business partners to understand functions and processes, support strategic goals, recommend product improvements, address business challenges, analyze data, identify gaps, and recommend ways to improve business outcomes and customer experiences. The analyst partners with IT and other stakeholders to define requirements and improve business processes. Working with the Product Owner, the analyst plans product execution, organizes activities, engages necessary participants, documents business problems and nonfunctional requirements, defines a desired future state, and supports requirements prioritization. The role also works with internal customers, including Operations and distribution departments, to develop tool requirements and owns quality assurance for incidents and project requirements by documenting, defining, and executing test descriptions. The position serves as the functional lead and subject matter expert for assigned applications and business systems, supporting technology initiatives across their lifecycle. Responsibilities include maintaining the SAP Asset Registry, managing software licensing, supporting IT operational and governance initiatives, and developing, integrating, automating, and supporting applications, reports, and processes using relevant technologies. During storm or outage restoration efforts, the employee may perform functions different from normal operations, work extended hours, and work onsite or at an alternate location as directed.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
At least 2 years of experience in business analysis, information technology, application support, asset management, or a related discipline.
Experience supporting technology projects across the project lifecycle, including requirements gathering, solution design, testing, implementation, change management, and operational support.
Strong analytical, problem-solving, decision-making, and organizational skills, with the ability to work independently and manage multiple priorities.
Excellent written and verbal communication skills and ability to collaborate with business users, IT teams, vendors, contractors, management, and executive leadership.
Proficiency with Microsoft Office 365 applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
Advanced Microsoft Excel skills for reporting, automation, dashboards, data analysis, and VBA development.
Experience developing, supporting, and maintaining applications, databases, integrations, and automation solutions using Microsoft Access, SQL Server, Python, C#, JavaScript, HTML, CSS, and related technologies.
Knowledge of Agile, Waterfall, and hybrid software development and project delivery methodologies.
Experience with budgeting, cost estimation, software licensing, vendor management, procurement, contract administration, and related financial activities.
Experience developing and executing test plans, test cases, quality assurance activities, technical documentation, process documentation, and user support materials.
Understanding of cybersecurity, data governance, technology risk management, change management, release management, and related IT governance principles.
Department of Energy regulation 10 CFR 810 eligibility is required; applicable candidates must meet one of the stated U.S. citizenship, permanent residency, generally authorized destination, or protected individual criteria.

Nice To Haves

Experience developing and executing testing strategies, test plans, test cases, and quality assurance processes.
Experience with SAP, Maximo Work Management, or similar enterprise asset and work management systems, including SAP backend functionality, data structures, integrations, and supporting business processes.

Responsibilities

Serve as the functional lead and subject matter expert for assigned applications and business systems, providing analytical, technical, and application support.
Gather, analyze, document, and prioritize business, functional, and technical requirements with stakeholders; identify process improvements and develop functional specifications, reports, and business solutions.
Lead and support technology initiatives through planning, cost estimation, budgeting, solution design, testing, deployment, change management, and ongoing operational support using Agile, Waterfall, and hybrid methodologies.
Maintain the SAP Asset Registry for field equipment and ensure asset data accuracy, integrity, and compliance with business rules.
Develop reports, analyses, and data extracts to support operational, regulatory, and business decision-making.
Manage software licensing activities, including forecasting, procurement support, vendor coordination, contract renewals, budgeting, and compliance monitoring.
Support IT operational and governance initiatives, including infrastructure, cybersecurity, data governance, technology modernization, and continuous improvement.
Develop, enhance, integrate, automate, and support business applications, reports, and processes using SQL, Python, C#, JavaScript, HTML, CSS, and related technologies.
Work with the Product Owner to plan product execution, organize activities, engage necessary parties, document business problems and nonfunctional requirements, and support requirements prioritization.
Work with internal customers, including Operations and distribution departments, to develop tool requirements for core business functions.
Own quality assurance for incidents and project requirements by documenting, defining, and executing test descriptions.
Perform additional duties and project-related assignments as required.