IT Business Analyst - NPS

Nelnet•Lincoln, NE

2d•$80,000 - $110,000•Hybrid

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations. The IT Business Analyst formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. This role develops or modifies moderately complex information systems. This position offers a hybrid work option, allowing associates living within 30 miles of an office location to work remotely for part of the week, while fostering collaboration and team connection through in-office presence three days per week.

Requirements

Bachelor’s Degree in Business, Information Systems, Computer Science and/or equivalent practical experience.
3 to 5 years of experience as a Business Analyst, Systems Analyst, Product Analysis, or Systems integration
Demonstrated ability to work with transactional and API-based systems, including reading API specs and interpreting JSON/XML payloads.
Demonstrated ability to translate business needs into clear, testable requirements.
Demonstrated ability to collaborate across technical, business, and compliance teams.
Experience in financial services, payments, billing, or data-intensive products preferred.
Comfort with AI-assisted tools for requirements gathering, data validation, or analysis preferred
Experience working with cross-functional teams
Strong verbal and written communication skills, with the ability to clearly convey complex concepts to both business and technical audiences.
Skilled at building consensus and aligning diverse perspectives across stakeholders, operations, compliance, and technology teams.
Comfortable working through ambiguity and uncovering details quickly.
Able to simplify complex problems into clear, actionable requirements that drive solutions forward.
Familiarity with transactional and API-based systems (e.g., reading API documentation, JSON/XML payloads, and integration requirements).
Ability to partner effectively with developers and solution teams, demonstrating enough technical fluency to ensure requirements are clearly understood and implemented as intended.
Familiarity with AI-assisted tools for requirements gathering, process mapping, and analysis.
Ability to critically evaluate AI outputs for accuracy, compliance, and business relevance.
Strong desire to deliver solutions that create meaningful value for customers and the business
Balances thorough analysis with timely delivery, ensuring progress is made without unnecessary delays.
Works effectively in fast-paced, Agile environments with shifting priorities.
Moves projects forward with urgency, even in the face of uncertainty or incomplete information.
Self-directed, highly motivated, and curious
Resilient and resourceful when faced with challenges, with a strong sense of ownership and accountability.

Nice To Haves

Ongoing professional development in AI, data analysis, or system integration strongly preferred.

Responsibilities

Reviews, analyzes, and evaluates business systems, data flows, and user needs to define opportunities for improvement and alignment with organizational objectives.
Conducts needs analysis and develops AI-assisted requirements and process definitions, ensuring requirements are clear, testable, and adaptable as business priorities evolve.
Partners with developers and solution teams to clarify requirements, validate assumptions, and troubleshoot issues during integration or configuration work.
Analyzes and documents requirements for transactional and API-based systems, ensuring inputs, outputs, and data mappings are fully understood and clearly communicated to technical and business stakeholders.
Researches and documents requirements for new and existing business flows (including payment, billing, and reporting processes), recommending changes that improve accuracy, efficiency, and compliance.
Summarizes and communicates analysis outcomes in decision-ready insights that enable stakeholders to make informed business and technical decisions.
Defines requirement-driven acceptance criteria and validation conditions to support QA and stakeholder testing, ensuring coverage without directly driving test execution.
Acts as liaison among clients, operations, and technical teams to ensure solutions meet both functional and regulatory requirements.
Collaborates with clients, partners, vendors, and internal teams to support system integrations, migrations, and adoption of new solutions.
Leverages AI and automation tools to accelerate requirements gathering, analysis, and validation, with a focus on speed-to-insight and reducing manual effort.