IT Business Analyst

Siemens Healthineers

2d•Hybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of IT Business Analyst, and you will help revolutionize electronic ordering for healthcare customers.

Requirements

Knowledge of SAP
Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI
Successful demonstration of key responsibility and knowledge referenced above
Strong computer skills, knowledge in Windows applications
Strong problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills, able to multitask and prioritize tasks
Able to work in a team environment, be flexible, reliable and supportive
Experience in the healthcare or medical device industry.

Nice To Haves

Knowledge of Lean Six Sigma preferred
Project management skills preferred
Knowledge of reporting platforms such as Qlik, PowerBI, SQL

Responsibilities

Actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
Support customers and internal users with referral to appropriate specialist for technical support and/or problem resolution when warranted.
Recognize when to escalate customer issues.
Participate on conference calls with various internal and external customers.
Be a team player within a production support team and share knowledge and experience with other team members.
Onboard customers with direct EDI and GHX set up, working with IT partners and customers.
Collaborate with IT analysts to troubleshoot and perform system testing for eCommerce platforms, SAP, and EDI/GHX.
Perform User Acceptance Testing (UAT) for system updates, bug fixes, and new EDI/GHX connections.
Drive process and system improvements for eCommerce platforms and SAP.
Deep dive into SAP production issues/defects and resolve them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience.
Assist with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story).
Work closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX.
Aid in building internal and external training documentation related systems and processes.
Build and manage daily system reports to ensure customer satisfaction.
Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention.
Identify and help implement efficient EDI processes.
Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration.
Maintain a positive team environment while providing the best customer experience.
Identify and implement process improvements.