Business Analyst - IT

United Airlines•Chicago, IL

20h

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities: The Business Analyst will link our information technology capacity and business objectives by supporting and ensuring the successful completion of our software product's features' analytical, building, testing, and deployment tasks. The primary goal is to contribute to the efficiency and effectiveness of our business operations by enhancing the quality of IT products and services, analyzing and designing business processes, and performing needs assessments in collaboration with the project team. This role demands an understanding of both the business and the technology to facilitate communication and enable the design of solutions that meet and exceed our business needs.

Requirements

Bachelor's degree
3+ years of related experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP)
Hands-on experience in Jira/Microsoft ADO
Strong Analytical, problem-solving, listening, written and verbal communication and decision-making skills
Well versed with Data structures, Data models and able to perform SQL queries
Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization
Ability to work independently and with others to solutioning complex business issues
Must be a team focused individual
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Agile/Scrum experience/certification
Knowledge of airline Pricing systems
Experience in delivering large complex enterprise level applications
Familiarity with application development practices in Cloud environment
Desire to dedicate time and energy to accomplish goals, tasks, assignments, doing what it takes to get things done

Responsibilities

Collaborate with Business partners, Architects, Developers, QA, DevOps and other stake holders to ensure deliverables are on time and meet expectations
Translates high level requirements into detailed level user stories to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to add overall value
Responsible for supporting Application Development teams on managing healthy backlog of work items - writing, refining and prioritizing user stories and leading the delivery efforts.
Understand complex data structures, familiar with SQL queries and be able to analyze the impact of new requirements on data and applications
Work with Quality engineers to make sure the user stories and features are well tested and quality of the deliverables are maintained throughout the development life cycle
Provide timely status updates to PM/Scrum Master on the health of the project, identify risks and remediation steps
Facilitates meetings and presentations to ensure alignment on project scope, requirements, and impact analysis findings
Drives knowledge base initiatives such Training programs, as documentation of knowledge articles and end user training
Drives efforts for production incident identification, workaround, and remediation
Data Analysis and Reporting: Gather and interpret complex data sets to identify trends, forecast outcomes, and support decision-making
Develop and maintain reports, dashboards, and metrics to monitor business performance
Communicate effectively with team members, leadership, and external partners to align on business goals and initiatives
Prepare and deliver presentations that summarize findings and recommendations clearly and persuasively
Cross-Functional Collaboration: Proactively seek out opportunities for process optimization and innovation within the business
Implement best practices and stay abreast of industry trends to drive continuous improvement