Bilingual IT Business Analyst (100% remote)

TELUS Health

3d • Remote

About The Position

TELUS Health is seeking an IT Business Analyst to join a multidisciplinary team specialized in pension plans and employee benefits. The role involves transforming business requirements into technology solutions, collaborating with implementation teams, and designing ergonomic and accessible web applications. The IT Business Analyst will be involved in all stages of the development cycle, from requirements gathering to documentation, solution design, and technical support. This is a remote position with an immediate need for involvement in an active project requiring rapid deployment. The role emphasizes strategic partnership with internal clients, requiring strong collaboration and influencing skills.

Requirements

• Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field.
• 5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems).
• Bilingual in French and English, oral and written.
• Experience collaborating with a UI/UX design team and ability to understand the principles of ergonomic and accessible web application design.
• Excellent synthesis skills and great ease in understanding, systematizing, and simplifying technical concepts.
• Strong analytical skills.
• Ability to understand and use common IT technologies.
• Knowledge of Agile methodologies.
• Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

Nice To Haves

• Experience in a SAFe environment or large-scale Agile methodology.
• Experience with digital transformations or modernization initiatives.
• Knowledge of best practices in product or program management.

Responsibilities

• Translate business requirements into detailed specifications and participate in the high-level design and estimation process.
• Design software solutions aligned with solution architecture and technical roadmap.
• Work closely with the development team to define functional specifications and required system changes (including non-functional requirements).
• Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution.
• Design intuitive solutions that add value for users.
• Break down development elements into small increments that benefit users.
• Collaborate with the Software Product Owner (SPO), UX designers, and key partners in a matrix structure.
• Produce documentation for the user community (release notes, guides).
• Document designs within the allotted timeframes.
• Work with developers and quality assurance to ensure complete understanding of the design and alignment of development initiatives.
• Support delivery teams (development and QA) to ensure quality deliverables.

Benefits

• Flexibility to work remotely while maintaining a healthy balance between your professional and personal life.
• Modern and complex enterprise systems combined with a world-class infrastructure that impacts thousands of customers, using cutting-edge technologies and methodologies.
• Lasting partnerships where your analyses and decisions will directly influence solutions creating real value for our customers.
• A team that recognizes your expertise, encourages authentic collaboration, and values leadership based on trust and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level