IT Business Analyst (East Coast - USA)
About The Position
We are looking to hire a candidate with the mentioned skill sets and experience for one of our clients within the pharmaceutical Industry. This is a 8+ month contracting role, with potential for extension. Candidates on the East Coast highly preferred. Role Summary: Under our FSD Integration project/program, this is for the Loftware Label solution implementation for Print-on-Demand and Artwork Design functionality. Priority is for label templates to be migrated (and re-created as needed) from multiple existing systems across 8+ sites to new single TF Loftware system (SaaS) for Print-On-Demand, which will be done in phases. Additionally, the Loftware SmartFlow functionality may be in scope to manage artwork design changes and approvals; this is not finalized to be in scope yet. This solution would also include integration to various data sources (SQL DB, ERP, PLM) for relevant label templates and content in a later phase of the project.
Requirements
- Strong experience in labeling solutions (direct experience with Loftware Enterprise Cloud preferred; NiceLabel or similar acceptable).
- Understanding of Print-on-Demand: labeling and enterprise labeling architectures.
- Experience with artwork management and approval workflows (SmartFlow or similar systems).
- Familiarity with regulated environments (e.g., pharma, biotech, medical devices) and GxP considerations.
- Business Analysis Capabilities: proven ability to lead requirements gathering across multiple sites and stakeholders.
- Strong skills in process mapping (as-is/to-be), gap analysis, and standardization.
- Experience with template migration or system consolidation initiatives.
- Ability to translate business needs into clear functional and technical requirements.
- Strong communication and experience working in cross-functional teams.
- Technical & Integration Knowledge: understanding of system integrations involving ERP (e.g., SAP), PLM, and databases.
- Experience defining data models, mappings, and business rules.
- Ability to collaborate effectively with architects and developers on integration design.
- Project Delivery Skills: experience working in large-scale, multi-site implementations.
- Strong facilitation and stakeholder management skills.
- Experience supporting UAT and release cycles.
- Tools & Documentation: proficiency in tools such as Jira, Confluence, Visio, Lucidchart, or equivalent.
- Strong documentation discipline with clear, structured deliverables.
Responsibilities
- Lead discovery sessions with business SME and site stakeholders (Manufacturing, Quality, Regulatory, Supply Chain) as needed to gather/align business and functional requirements.
- Document current-state (“as-is”) labeling processes across 8+ sites, including systems, workflows, and data dependencies.
- Define/document future-state (“to-be”) processes aligned with Loftware capabilities, including Print-on-Demand and SmartFlow workflows.
- Produce high-quality deliverables: BRDs, FRDs, process maps, user stories, and acceptance criteria.
- Analyze existing label templates across legacy systems.
- Work with business SME to define template rationalization and standardization approach.
- Support mapping and recreation of templates within Loftware.
- Ensure compliance with regulatory and quality requirements during migration.
- Work with technical teams (vendors) to define integration requirements between Loftware and upstream systems (ERP, PLM, SQL databases).
- Document data flows, field mappings, and business rules governing label content.
- Support validation of data integrity and traceability.
- Gather and document requirements for artwork design, change control, and approval workflows.
- Define user roles, permissions, and approval hierarchies within SmartFlow.
- Align workflows with existing quality and regulatory processes.
- Serve as primary liaison alongside business lead/SME between business users and technical teams.
- Facilitate workshops, working sessions, and decision-making forums.
- Manage requirement signoffs and maintain traceability.
- Develop and support execution of test strategies (UAT).
- Work with business SME and site stakeholders to create test scenarios and ensure coverage of business-critical workflows.
- Coordinate defect tracking and resolution with implementation partners.
- Support impact assessments and readiness activities across sites.
- Assist with training material development and user adoption.
- Provide go-live and hypercare support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
