IT Business Analyst

Arhaus Recruiting•Boston Heights, OH

About The Position

The Final Mile Technology Analyst serves as a critical link between our business operations and the technology platforms that power our final mile delivery network. This role is equal parts systems administrator, QA analyst, and business liaison — responsible for keeping our systems running smoothly, supporting 3PL partner operations, and ensuring our hub network is accurately configured and maintained. The ideal candidate is highly organized, technically curious, and comfortable navigating both internal stakeholders and external development teams.

Requirements

2+ years of experience in supply chain technology, logistics operations, or a related systems-facing role
Working knowledge of EDI processes and SPS Commerce or similar EDI platforms
Experience with order management, warehouse management, or final mile delivery systems
Strong QA mindset — comfortable writing test cases, executing regression tests, and documenting results
Highly organized with the ability to manage multiple workstreams simultaneously

Responsibilities

Serve as the primary liaison between 3rd party development team’s and Arhaus business stakeholders, translating business needs into actionable enhancement requests
Own the end-to-end lifecycle of enhancements and bug fixes, from requirements gathering through full regression testing prior to each release
Act as the liaison between and the Final Mile business team — identifying order registration and update logic issues, providing direction to the developer, and fully testing all enhancements and fixes
Manage order resubmissions across multiple 3PL platforms
Administer user access setups within applicable systems
Primary point of contact for the following 3PL partners: Red Carpet, iWest, Clarks, Direct Impact, and Offshore Express
Provide support for 3PL’s Fidelitone, Berger, and FGO, including: Processing AOF (Advance Order File) and 215 manifest requests from hub network
Resolving vendor issues in coordination with Planning, Buying, and Sourcing teams
Identifying and resolving inbound and outbound SPS Commerce EDI errors (ERP ↔ vendor communication)
Handling ASN issue tickets, with a focus on RDR (Receiving Discrepancy) resolution
Supporting QA requests across ERP and SPS Commerce integration
Create, maintain, and organize EDI standard operating procedures (SOPs), testing results, and system documentation
Serve as the team's central resource for information gathering, process documentation, and cross-functional collaboration
Participate in recurring project and operational meetings
Provide day-to-day support to Final Mile teams on system questions and operational issues