IT Business Analyst

Moss Holding Company•Franklin Park, IL

3d•Onsite

About The Position

At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about. Apply now to find your place at Moss. Location: MUST be onsite in Franklin Park, IL Pay Range: $100,000 - 120,000 USD/annually Job Summary We are looking for an IT Business Analyst to sit between the business and the ERP technology that runs it. You will work with Operations, Sales, and Finance leadership to understand what they are trying to accomplish, then shape that into work a technical team can build with confidence.

Requirements

4+ years’ experience in business analysis, business systems analysis, IT business partnering, or applications management
Demonstrated history of carrying cross-functional problems through to resolution
Working literacy in ERP and CRM data models; ability to follow a transaction across system boundaries
Strong written communication and the ability to produce a specification for engineers
Credibility with production team members
Comfort with ambiguity and daily problem solving

Nice To Haves

Manufacturing, printing, fabrication, event production, or engineered-to-order environment experience preferred
Microsoft Dynamics 365 Business Central, Salesforce, or comparable low-code platform experience
Exposure to workflow automation tooling and to AI-assisted or agentic workflow development
Experience in a multi-entity, multi-currency, or private-equity-backed organization
Familiarity with ITIL 4 service management concepts or BRM Institute practice
SQL or reporting-tool fluency (Power BI, Domo, or similar)

Responsibilities

Build working relationships with functional and site leadership.
Understand margin pressure, growth plans, and capability gaps well enough to contribute to a rolling roadmap.
Serve as the front door for technology requests, triaging each one to resolve, route, shape, or decline with rationale.
Produce documentation that engineering can build from and that stakeholders recognize as their own problem stated back to them.
Express technical constraint, risk, and cost in business terms such as cycle time, revenue at risk, and hours deflected.
Build genuine working knowledge of the application estate.
Trace a process end to end across system boundaries and understand where the data actually lives.
Take assignment of ambiguous issues and drive them to documented resolution alongside the stakeholders.
Maintain the connective tissue on active initiatives: status, decisions, dependencies, and the written record that survives turnover.
Partner with technical staff and external consultants.
Identify and qualify candidates for automation, integration, and AI-assisted workflow.
Build the business case, define the success measure, and verify after implementation that the benefit materializes.
Serve as a business-side integration resource for newly acquired entities mapping incoming process to the standard stack and identifying what must be preserved and converted.