IT Business Analyst - Entry

Washington State University • Pullman, WA

5d • $6,189 - $8,327 • Onsite

About The Position

Are you looking to launch your career in IT and business strategy? We are seeking an IT Business Analyst - Entry to join our Facilities Services team. In this dynamic role, you will collaborate with diverse divisions to boost operational efficiency through innovative technology. You will serve as the bridge between business needs and technical solutions, helping us build a more connected and data-driven organization.
As the IT Business Analyst – Entry, you will serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions. In this position, you will work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements. Your responsibilities will include supporting business process reengineering initiatives, developing and maintaining reports across multiple platforms, assisting with automation and scripting solutions, and supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making. In addition, you will provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations.

Requirements

• A bachelor's degree in the field of Management Information Systems, Computer Science, Business Analytics or related field, AND two (2) years of combined experience using database technologies (Microsoft SQL Server, Oracle, etc.); SQL query tools; and reporting tools such as Crystal Reports, Power BI, or BIRT, or equivalent education/experience.
• Demonstrated customer services experience in a corporate or higher education environment.
• One (1) year experience managing Windows desktops in an enterprise Active Directory environment.
• Experience independently managing day-to-day responsibilities with minimal supervision.
• Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.

Nice To Haves

• Two (2) years experience administering Assetworks AiM, or other IWMS system.
• One (1) year experience supporting at least one of the following Building Automation Systems: Siemens, Alerton, or Johnson Controls.

Responsibilities

• Serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions.
• Work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements.
• Support business process reengineering initiatives.
• Develop and maintain reports across multiple platforms.
• Assist with automation and scripting solutions.
• Support emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making.
• Provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations.

Benefits

• paid sick and vacation leave
• paid holidays
• medical, dental, life and disability insurance package for employees and dependents
• retirement
• deferred compensation
• optional supplemental retirement accounts
• training and development
• employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level