IT Business Analyst 1 (PCN 064949)

State of Alaska • Fairbanks or Juneau or Anchorage, AK

5d • Onsite

About The Position

The Division of Juvenile Justice (DJJ) is recruiting for an Information System Coordinator to join the division's Data Team in Juneau. This position coordinates the design, updating, enhancing, testing, and training of DJJ staff on all DJJ applications. The role works closely with the Data Processing Manager, user community, software vendor, JOMIS advisory Group, and DJJ management as the subject matter expert for JOMIS and Incident Tracker applications. The Information Systems Coordinator also coordinates and manages the JOMIS Advisory Group, including setting agendas, recording minutes, managing enhancements, and tracking the budget. Communication with the DJJ application user community regarding system administration, data quality, standardization, and policy adherence is a key responsibility. Additionally, the role provides administrative assistance to the Data Processing Manager and Data Team, manages user accounts and access privileges for DJJ applications, and coordinates access for justice partners. The position also manages and responds to JOMIS Help Desk requests.

Requirements

• Training in information technology, business analytics, business information systems, operations management, or similar field and experience diagnosing, troubleshooting, or maintaining IT systems, or assisting in transitions to new technology.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches.
• Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
• Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
• Must submit three professional references with daytime phone numbers.
• Must submit the last two performance evaluations.
• Prior to initial appointment, the selected candidate will be subject to the use of the Alaska Public Safety Information Network (ASPIN), which includes passing a comprehensive background investigation.
• Newly hired division employees will undergo a post-hire fingerprint check as final confirmation of identity and background check.
• Requires use of the Alaska Public Safety Information Network (ASPIN), which includes passing a background investigation including fingerprinting will be conducted.
• Must answer Supplemental Questions.
• Must fill in the Education section of the application.
• Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.
• Work experience needed to meet the minimum qualifications must be documented in the application.

Nice To Haves

• Some combination of Lean/Six Sigma/AGILE, CompTIA Project+, MPM, Waterfall, or similar project management methodologies and curricula.

Responsibilities

• Coordinates the design, updating, enhancing, testing and training of DJJ staff on all DJJ applications.
• Works closely with the Data Processing Manager, user community, software vendor, JOMIS advisory Group and DJJ management as the subject matter expert for JOMIS and Incident Tracker applications.
• Coordinates and manages the JOMIS Advisory Group membership, sets meeting agendas, records minutes of the meetings, manages enhancements and tracks the budget.
• Coordinates communication via email, telephone, in person computer meetings, and written guidance to the DJJ application user community for issues related to system administration, data quality and accuracy, standardization, and adherence to division policies and procedures.
• Provides application information administrative assistance to the Data Processing Manager and Data Team.
• Manages the creation and updating of all user accounts and access privileges for DJJ applications and coordinates access for our justice partners in addition to DJJ personnel.
• Manages and responds to JOMIS Help Desk requests.

Benefits

• The DJJ Data Team plays a critical role in gathering and analyzing data to support the division's strategic planning and data driven decision-making by leaders and managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed