IT Business Analyst

Kapco Career • Grafton, WI

8d • Onsite

About The Position

A professional technical support role responsible for supporting business operations by administering key systems, resolving user issues, and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors, the analyst drives process improvements, supports daily operations, and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Requirements

• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Company’s Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

Responsibilities

• Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed