IT/AV Coordinator - DC Campus

University of Maryland • College Park, MD

21d • Onsite

About The Position

The Washington DC campus for the University of Maryland, Robert H. Smith School of Business has instructional and collaborative technology in 5 classrooms, 1 lab, and a conference room. The IT/AV Contractual 1 investigates all technical support issues reported and/or found, escalated from the Smith IT Technicians or delegated by Smith IT Management or Administrators. The IT/AV Contractual 1 has dispatch responsibility and distributes incoming service requests to individual team members or support groups.

Requirements

• Bachelor’s degree from an accredited college or university.
• One (1) year of professional administrative, coordinator, or information technology experience.
• Ability to support, identify, and troubleshoot general problems with PC/AV hardware and Apple devices.
• Knowledge of Windows/Mac OS, IE, Firefox, Safari, the MS Office suite (especially PowerPoint), and file/print services such as Active Directory, ServiceNow, and Google (Gmail).
• General understanding of client-server applications, networks, authentication, application packaging, and imaging.
• Possess a positive attitude, willingness to learn, and proactively seek continuous quality improvement of services.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong knowledge of Windows OS and MS Office products
• Strong troubleshooting skills
• Ability to collaborate with team members and willingness to share information
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.
• Knowledge of academic policies.
• Skill in oral and written communication.
• Skill in the use of Google Office and Microsoft Office Suite.
• Ability to multitask and prioritize assignments.
• Ability to interact with internal and external staff at all levels in a professional, courteous and efficient manner.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• Three (3) years of audio programming experience.
• Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Responsibilities

• Works closely with Classroom Technology staff responsible for classroom design and deployment of technologies to program and deploy AV systems in General Purpose Classrooms.
• Reviews requirements and assists with the design of classroom AV systems.
• Performs tests and pilots of viable technologies.
• Troubleshoots existing AV programs to restore system functionality.
• Programs Crestron control processors, touch panels, routers, audio DSPs (Crestron and others) and other peripherals to support instructional technology classrooms.
• Other duties as assigned.

Benefits

• Offers of employment are contingent on completion of a background check.
• The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.

What This Job Offers

• Career Level: Entry Level