IT Automation & Support Specialist

Ridgeline•Reno, NV

1d•$104,000 - $131,000•Hybrid

About The Position

Ridgeline is seeking an IT Automation & Support Specialist to join their growing IT team. This role is crucial for scaling IT support without simply increasing headcount. The position involves building backend automation tools (Okta Workflows, Jira Automation, Atlassian Rovo) to resolve repetitive tickets and also providing hands-on, in-person IT support a few days a week. The ideal candidate will be proficient in both areas and enjoy the blend of technical automation and direct employee support. The IT team operates in sprints, focusing on automating repetitive tasks to allow more time for complex problem-solving. The team is distributed across several offices, with a concentration on the West Coast.

Requirements

3–5 years in IT operations or system administration.
Demonstrated experience actually building automations, not just using them.
Comfort scripting in Python or Bash.
Hands-on Okta experience (user and app provisioning, security policies).
Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian.
Genuine comfort moving between backend technical work and in-person support.
A bias toward improving things rather than just keeping them running.

Nice To Haves

Hands-on experience with AI and agentic tooling (Rovo, Claude, ChatGPT, Copilot) in IT workflows.
Certifications in Okta, Jamf (200), or Microsoft/Azure.
A working understanding of secure API usage and integrations.
Real enthusiasm for the in-person, employee-facing side of IT.

Responsibilities

Build and maintain automations for repetitive work like access management and laptop inventory.
Develop automation pipelines in Okta Workflows and Jira Automation.
Build agentic workflows in Atlassian Rovo: creating skills, improving the inputs the AI learns from, and expanding automated ticket deflection.
Plan and scope work with the team on sprint cycles.
Provide hands-on, in-person support at your office.
Handle Tier 1 and Tier 2 support: laptop provisioning, account lifecycle, and everyday employee IT needs.
Be the local go-to, so the rest of the team can stay focused on project work.