IT Automation & Support Specialist

Ridgeline•Reno, NY

13h•Hybrid

About The Position

Ridgeline is seeking an IT Automation & Support Specialist to join their growing IT team. This role is crucial for scaling support operations without simply increasing headcount. The position involves building backend automation tools using platforms like Okta Workflows, Jira Automation, and Atlassian Rovo to resolve repetitive tickets and improve efficiency. Additionally, the role requires providing hands-on, in-person IT support a few days a week at the office, handling Tier 1 and Tier 2 issues such as laptop provisioning and account lifecycle management. The ideal candidate will be comfortable and proficient in both backend technical automation and direct employee support, with a proactive approach to improving systems.

Requirements

3–5 years in IT operations or system administration.
Demonstrated experience building automations.
Comfort scripting in Python or Bash.
Hands-on Okta experience (user and app provisioning, security policies).
Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian.
Genuine comfort moving between backend technical work and in-person support.
A bias toward improving things rather than just keeping them running.

Nice To Haves

Hands-on experience with AI and agentic tooling (Rovo, Claude, ChatGPT, Copilot) in IT workflows.
Certifications in Okta, Jamf (200), or Microsoft/Azure.
A working understanding of secure API usage and integrations.
Real enthusiasm for the in-person, employee-facing side of IT.

Responsibilities

Build and maintain automations for repetitive work like access management and laptop inventory.
Develop automation pipelines in Okta Workflows and Jira Automation.
Build agentic workflows in Atlassian Rovo, including creating skills and improving AI inputs.
Expand automated ticket deflection.
Plan and scope work with the team on sprint cycles.
Provide hands-on, in-person support at the office.
Handle Tier 1 and Tier 2 support, including laptop provisioning and account lifecycle management.
Serve as the local IT point of contact for employees.