IT Associate

Eli Lilly and Company • San Diego, CA

1d • $71,250 - $169,400 • Hybrid

About The Position

Technology at Lilly builds and maintains capabilities using cutting-edge technologies alongside the most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through technology to advance our purpose — creating medicines that make life better for people around the world. We hire the best technology professionals from a variety of backgrounds so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business. Digital Core Site Services (DCSS) plays an integral role in the delivery of infrastructure services at Lilly sites and affiliates globally, enabling the IT solutions that power our business across the enterprise — from research and development to manufacturing and commercialization. DCSS focuses on reliable operations, workforce productivity, simplified engagement, strong information protection, and improved time to value for the business.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related technical engineering discipline, including Software Engineering, Computer Engineering, Information Systems, Cybersecurity, Information Science, Network Engineering, Systems Engineering, Computer Information Systems (CIS), Management Information Systems (MIS), Cloud Computing, Data Science
• 2+ years of related working experience, or equivalent relevant working experience in IT infrastructure, service delivery, or site support (e.g., end user computing, telecom/network, server/cloud, desktop)
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
• Experience with IT service management (ITIL)
• Broad understanding of IT infrastructure across end user computing, telecom/networks, cloud and server platforms, collaboration platforms (e.g., Microsoft 365), and Windows, macOS, and iOS operating systems, including hands-on proficiency with Apple platforms
• Experience supporting regulated environments (e.g., GxP, GMP, Quality) or scientific/laboratory environments
• Demonstrated ability to lead through influence and coordinate cross-functional teams
• Strong communication and stakeholder engagement skills
• Experience managing external service providers, vendors, and third parties
• Proven ability to lead through influence and coordinate cross-functional teams
• Strong leadership, teamwork, communication, and stakeholder engagement skills
• Ability to operate effectively in a multi-site, matrixed environment
• Self-management skills with a focus on results and prompt, accurate completion of challenging work
• Demonstrated problem-solving and issue resolution skills

Responsibilities

• Lead execution of infrastructure service delivery aligned with global, regional, and local plans
• Ensure services are delivered on time, within budget, and meeting defined SLA and KPI expectations
• Act as the primary escalation point for site-level service issues and major incidents
• Monitor service performance, demand, and usage; drive improvements as needed
• Coordinate delivery of site infrastructure services, including: Workforce Productivity Services (Windows, macOS, iOS, print, meeting technology), Network and Telecom Services, Hosting / Cloud and Server Platform Services
• Partner with global and regional service towers to ensure effective service delivery
• Ensure consistent execution of standard processes across teams and providers
• Provide oversight of onsite and remote external service providers and contract resources
• Ensure vendor performance aligns with business needs and service expectations
• Coordinate resources across multiple sites as required
• Build strong relationships with business stakeholders across the site’s functional and administrative areas
• Represent local business needs to global and regional Digital Core teams
• Act as a trusted advisor to site leadership on IT-related needs and opportunities
• Gather feedback to drive continuous service improvements
• Drive initiatives to improve service quality, efficiency, and end-user experience
• Identify service gaps, risks, and improvement opportunities and lead corrective actions
• Contribute to site-level planning aligned with Digital Core strategies
• Ensure adherence to local, regional, and global standards and processes
• Partner with Protect Lilly, Lilly's information security organization, to maintain strong data protection and information security practices
• Support the regulatory and quality requirements applicable to the site’s operating environment
• Lead coordination across global, regional, and local IT teams
• Support adoption of new services, tools, and processes
• Provide strong IT presence and engagement at the site level

Benefits

• company bonus
• company-sponsored 401(k)
• pension
• vacation benefits
• medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level