IT Associate

Trindent Consulting•Toronto, ON

1d•Onsite

About The Position

Trindent Consulting is seeking an experienced IT Associate to join our fast-growing team based in our offices in George Street, Toronto on a 5 days a week basis. Reporting directly to the Office Manager the successful candidate will play a critical role in maintaining and enhancing the company’s IT infrastructure to support business scale and agility. This is a unique opportunity to make an impact within a rapidly evolving environment, where strong technical acumen, independence, and cross-functional collaboration are key.

Requirements

Bachelor’s degree in information technology or a relevant related field is required.
Proven track record delivering IT support in a fast-growing organization.
Experience installing, configuring, patching, troubleshooting, moving, and decommissioning Laptops, PCs & cell phones.
Experience collaborating with IT vendors to provide timely and effective technical support.
Experience troubleshooting hardware, software, and AV equipment.
Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.
Knowledge and understanding of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
Knowledge and understanding of Cybersecurity best practices and training.
Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.

Nice To Haves

Knowledge of project management methodologies is an asset.
Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.

Responsibilities

Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of Laptops, PCs & cell phones.
Provide remote IT support to our office in Dublin, Ireland when required.
Work with IT vendor to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.
Track and maintain IT asset inventory & management.
Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.
Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.
Maintain technical documentation for systems & secure password management.
Provide AV support for meeting rooms and video conferences.
Contribute to continuous improvement projects, such as ERP migration and IT system enhancements, as required.