IT Associate

Dental Claim Support•Savannah, GA

5d•Onsite

About The Position

The IT Associate provides hands-on support for the day-to-day technology needs of Dental Claim Support employees and client partners. Based at DCS headquarters in Savannah, this role is primarily responsible for preparing, configuring, organizing, and maintaining technology equipment, supporting technology-related onboarding and offboarding activities, and assisting with routine technical issues. The IT Associate will also support the IT ticketing process by documenting, troubleshooting, and assisting with support requests within their level of responsibility while escalating more complex issues to the appropriate IT team member. The IT Associate helps ensure employees and client partners have the equipment, access, and basic technology support they need to work effectively. By providing reliable equipment preparation, timely onboarding and offboarding support, routine troubleshooting, and accurate documentation, this role helps keep day-to-day technology needs organized and moving efficiently. This position also provides foundational support to the broader IT function by following established processes, assisting with support requests, and escalating issues when additional technical expertise is needed.

Requirements

1+ years of experience in IT support, technical support, computer systems, or a related environment preferred.
Technical education, certifications, or equivalent hands-on experience preferred.
Basic knowledge of computer hardware, software, peripherals, and common technology troubleshooting.
Ability to set up, configure, and troubleshoot computers and related equipment.
Familiarity with help desk or ticketing systems preferred.
Strong organization and attention to detail, particularly when managing equipment and documentation.
Strong problem-solving skills and willingness to learn.
Ability to follow established processes and recognize when an issue should be escalated.
Strong interpersonal and communication skills when assisting users with varying levels of technical knowledge.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Ability to work collaboratively as part of an IT team.

Nice To Haves

Experience with dental practice management software is a plus.
Knowledge of data security and HIPAA requirements is a plus.

Responsibilities

Prepare, configure, test, and organize computers, monitors, peripherals, and other technology equipment for employees and client partners using established IT processes.
Coordinate the preparation, distribution, receipt, and organization of technology equipment and related accessories.
Complete assigned technology-related tasks associated with employee and client partner onboarding and offboarding, including equipment, access, and documentation.
Assist employees and client partners with routine hardware, software, connectivity, access, and equipment issues, escalating more complex concerns as appropriate.
Document and assist with IT support tickets within assigned areas of responsibility, following established troubleshooting and escalation processes.
Assist with approved software installation, configuration, user access, and other routine technology setup needs.
Maintain accurate records of technology equipment, assignments, returns, inventory, and related information.
Provide clear and professional assistance to employees and client partners regarding equipment, systems, and common technology questions.
Maintain accurate records of equipment configurations, support activities, onboarding and offboarding tasks, and other assigned IT activities.
Follow established IT security, data protection, access, and HIPAA requirements when handling equipment and supporting users.
Assist IT team members with technology-related tasks, projects, and other departmental needs as assigned.