IT Associate Systems Engineer

Caddell Construction • Montgomery, AL

1d • $43,650 - $58,200 • Onsite

About The Position

Caddell Construction is hiring an IT Associate Systems Engineer to provide IT support for its home office and project sites. The role administers the helpdesk system and handles ticket creation, prioritization, and assignment. It also provides technical support for desktop computers, laptops, smartphones, hardware, software, peripherals, printers, multifunction scanners, audio/visual technology, and web and video conferencing systems.

The position manages user accounts, IT inventory, procurement, invoicing, and software licenses. It performs minor hardware and software repairs and troubleshooting, prepares performance reports to support capacity planning, researches technology improvements, and reports cybersecurity incidents to management and IT staff. Additional duties may be assigned by the supervisor.

This is a full-time office-setting role based at the home office in Montgomery, Alabama, with 15–20% travel to project sites. Occasional after-hours technical support may be required. The position reports directly to the Director of Information Technology. Caddell describes its workplace as emphasizing accountability, teamwork, a strong work ethic, and employee growth and development.

Requirements

• Minimum associate degree or two years of IT experience troubleshooting hardware and software.
• Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Customer-service focus and strong organizational skills.
• Strong analytical and problem-solving skills.
• Ability to explain technical information accessibly to non-technical employees.
• Hands-on computer hardware experience.
• Ability to multitask and prioritize.
• Ability to handle stressful working situations.
• Good written and verbal communication skills.
• Basic knowledge of computer software installation and troubleshooting.
• Ability to travel to project sites 15–20% of the time.
• Ability to lift 50 or more pounds and to crawl, kneel, and crouch.
• Ability to work near other people with a few feet of space separating individuals.

Nice To Haves

• Working knowledge of Office 365 Admin.
• Network Plus certification or knowledge.
• Experience with Solar Winds monitoring system.
• Experience with Web Helpdesk.

Responsibilities

• Serve as the primary administrator for the helpdesk system and create, prioritize, and assign tickets for the home office and job sites.
• Set up and deploy PCs and smartphones, and provide technical and operational support for desktop computers, laptops, and cell phones by telephone or on-site.
• Support users with Microsoft Office, printers, multifunction scanners, audio/visual technology, Cisco Webex, Zoom, and Microsoft Teams.
• Create and delete user accounts.
• Manage IT inventory, invoicing, and IT asset procurement.
• Manage software licenses, including renewals, notifications, and invoicing.
• Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
• Prepare periodic performance reports to support capacity planning.
• Research and recommend innovative or improved uses of technology for company initiatives.
• Report cybersecurity incidents to management and IT staff.
• Perform additional duties as directed by the supervisor.

Benefits

• Paid vacations.
• Company-paid holidays.
• Company-funded medical insurance.
• Company joint funding of dental and vision insurance, life and disability plans for full-time employees.
• 401(k) match.
• Gym membership reimbursement.
• Use of company condominiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree