IT Assistant

Optimal Case Management•Hagerstown, MD

1d•$18 - $20•Hybrid

About The Position

The Information Technology Assistant (IT Assistant) supports all electronic information systems, including networks, computers, desk phones, cell phones, and peripherals. The IT Assistant will also maintain all electronic information systems, telecommunication technologies, and fingerprinting technology. The IT Assistant performs job duties according to Optimal’s mission, vision, and philosophy.

Requirements

High school diploma or equivalent
At least 1-3 years of information technology support experience
Experience with installation, troubleshooting, and replacing hardware, software, and network components through patches, updates, or other methods for desktops, laptops, tablets, peripherals, and mobile phones.
Excellent Microsoft Office and Google Drive knowledge.
Proficient with or able to quickly learn various computer hardware and software.
Strong critical thinking and analytical skills.
Strong work ethic with personal qualities of integrity and credibility.
Must obtain CJIS fingerprinting technician certification within 90 days of hire.

Nice To Haves

Bachelor's degree in Information Technology or related field
At least one year of customer service experience
Microsoft A+ or other information technology certification
CJIS Techniques of Fingerprinting Training certification

Responsibilities

Install, configure, upgrade, repair, and maintain desktops, laptops, tablets, cell phones, and other peripheral equipment and related software.
Connect hardware and software with diverse systems such as associated validation systems, file servers, email servers, application servers, and administrative systems.
Respond to IT Help Desk support request tickets within 24 hours, perform diagnostic operations to determine and resolve the root cause of problems, and report ticket statistics monthly.
Provide basic end-user training for intranet and software applications and create end-user training materials as necessary.
Receive guests and visitors as a front desk receptionist when working in the office alone.
Utilize biometric fingerprint technology, including capturing fingerprint data, and ensuring compliance with data privacy regulations while adhering to strict security protocols and legal considerations surrounding the use of biometric information.
Execute duties and represent Optimal efficiently, cooperatively, and ethically.
Execute procedures as outlined in the Optimal Policy and Procedure Manual.
Comply with Optimal compliance measures.
Comply with Optimal Personnel Record Policy, including updating applicable licenses, health screenings, and CPR/FA certification.
Comply with the Optimal Equipment Policy, and do not share usernames and/or passwords with or give anyone access.
Comply with the provisions of State, local, and Federal laws, regulations, ordinances, requirements, and codes that apply to the performance of services to be rendered.
Comply with federal, state, and local laws by not discriminating against anyone based on race, color, national origin, age, sex, sexual orientation, religion, disability, or any other protected basis.
Maintain information technology inventory database.
Performing other duties as assigned.
Communicate using professional written and oral communication skills.
Ability to work independently, prioritize work activities, and manage time efficiently.
Maintain the proper use of company equipment, including laptops and mobile phones.
Adhere to privacy and confidentiality of client records and communication as outlined in HIPAA regulations, Optimal policy, and state and federal laws.
Comply with the Optimal Equipment Policy, and do not share usernames and//or passwords with or give anyone access.
Participate in regularly scheduled meetings and complete training as required to execute job duties and as requested by the DDA and Optimal.
Notify the immediate supervisor at least four (4) hours before the start of the work day if unable to report to work.