IT Assistant

Consolidated Admin Services•Springdale, AR

5d•Hybrid

About The Position

The primary responsibility of the IT Assistant for Consolidated Admin Services is to represent Consolidated Admin Services in providing support for web design, IT help desk operations, employee set-up and take-down and general technical assistance. The ideal candidate will have a mix of creative, problem-solving, and technical skills to contribute to both web projects and IT support needs. The IT Assistant is an integral part of Consolidated Admin Services providing superior service to our clients and participants.

Requirements

Knowledge of HTML, CSS, and JavaScript
Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with IT tools and systems such as Windows OS, macOS, and common office software.
Knowledge of basic networking concepts and tools.
Strong problem-solving and analytical abilities.
Excellent communication skills with the ability to explain technical concepts to non-technical staff.
Detail-oriented, organized, and able to manage multiple tasks simultaneously.
Team player, with a proactive approach to learning and support.
Ability to provide remote IT support to both CAS office locations, including troubleshooting, diagnosing, and resolving technical issues at the opposite office when needed.
High School Diploma or equivalent
1–3 years of experience in IT support or web design (entry-level candidates with relevant coursework or certifications will be considered).
E-mail management and file management
Excellent communication skills
Excellent attention to detail skills
Presents a professional image
Ability to build rapport and collaborate with others

Nice To Haves

Familiarity with CMS platforms like WordPress is a plus.
Basic graphic design skills (e.g., Photoshop, Illustrator, or Canva) are advantageous.
Customer Service experience preferred
Bachelor’s degree preferred

Responsibilities

Assist in the design, development, and maintenance of company websites and web applications.
Collaborate with the marketing team to ensure web content is current, visually appealing, and user-friendly.
Optimize websites for performance, SEO, and cross-platform compatibility.
Troubleshoot and resolve technical issues related to web functionality and hosting.
Provide first-level technical support to staff, responding to hardware, software, and network-related issues.
Install, configure, and maintain workstations, printers, and other IT equipment.
Assist with account setup, password resets, and access permissions.
Document and track IT issues and resolutions through the ticketing system.
Maintain and update hardware and software inventory.
Assist in the setup and maintenance of IT infrastructure, including servers and networks.
Perform routine maintenance and updates for systems to ensure security and functionality.
Train staff on basic IT tools, software, and best practices as needed.