Technician, IT assistance

Desjardins • Montreal, QC

1d

About The Position

As an IT support technician, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

Requirements

• Trade school diploma in a related field
• A minimum of four years of relevant experience
• Knowledge of French is required
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients.
• Decision quality, Situational adaptability

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Provide technical support for projects and operational issues and incidents.
• Conduct technical research and analysis and serve as resource person for the submission of solutions
• Roll out and maintain software and manual and automated processes.
• Train users.
• Manage inventory
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its tools and systems.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree