Senior Advisor, IT assistance

Desjardins • Montreal, QC

1d

About The Position

Temporary position for 12 months. As a senior IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to: Lead specialized development projects, initiatives and activities that significantly impact the entire organization Advise your clients and partners to help them position, plan, develop, execute and monitor complex projects and initiatives Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives Identify, analyze and diagnose major issues and make recommendations to decision-making bodies Represent your unit before decision-making bodies Represent Desjardins’s position when making agreements with external partners and organizations

Requirements

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Knowledge of French is required
• Action oriented
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning
• Strategic mindset

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization
• Advise your clients and partners to help them position, plan, develop, execute and monitor complex projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations
• Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management.
• Help keep IT equipment up and running, particularly through server administration.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior