IT Assets & Systems Specialist

Sonepar • Laval, QC

2d • Onsite

About The Position

The IT Assets & Systems Specialist is a multi-disciplinary role responsible for IT asset management, ServiceNow platform development, and telephony systems across Canada. This role also provides support to IT operations through Level 1 helpdesk and Level 2 technical activities, contributing to overall service continuity.

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 3+ years of IT support experience (Level 1 / Level 2)
• Experience with IT asset management
• Experience with ServiceNow configuration/development
• Experience with Telephony systems (VoIP / BroadSoft or similar)
• Strong knowledge of Windows environment, Office 365, and Active Directory
• Bilingual (French/English)
• Ability to travel occasionally and participate in on-call rotation
• This position requires regular on-site presence. Work from home may be permitted in accordance with the team’s applicable framework.

Nice To Haves

• ITIL certification
• ServiceNow CSA certification
• ERP/WMS exposure (e.g., SX, TWL)
• Experience with IT projects (telephony or asset refresh initiatives)

Responsibilities

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, refresh, and disposal), ensuring data accuracy, compliance with internal policies, and readiness for audits
• Coordinate IT procurement activities and maintain vendor relationships, including sourcing equipment and services, validating quotes, tracking orders, and supporting cost-effective purchasing decisions
• Design, develop, and maintain ServiceNow workflows, forms, and automation solutions, translating business requirements into efficient processes and driving continuous platform improvements
• Act as the primary contact for telephony systems across Canada, including deployment, maintenance, troubleshooting, and coordination with external service providers to ensure system reliability
• Support telephony modernization initiatives and project execution, including site readiness, scheduling, and collaboration with business stakeholders to ensure smooth rollouts
• Provide Level 1 helpdesk and Level 2 technical support as required, troubleshooting hardware, software, and system issues, and ensuring timely resolution of service requests
• Maintain accurate documentation, procedures, and knowledge base content, and contribute to the continuous improvement of tools, processes, and service delivery

Benefits

• Competitive salary
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs
• Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Career path
• Company paid Life Insurance
• Employee paid disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level