IT Systems Specialist

Nan McKay & Associates•Chicago, IL

1d•$0 - $20•Onsite

About The Position

This position will maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and industries. The System Support Specialist – Level 1 will be responsible for the administration and internal support of the Customer's PCs, printers, servers, and related equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations. This position will work directly with customers and partners, providing expertise in hardware and software installations, troubleshooting, and configuration recommendations.

Requirements

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Performance Excellence: Set high-performance standards; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor, and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey an understanding of, the comments and questions of others; and listen effectively.
Analytical: Synthesize complex or diverse information; collect and research data; and use intuition and experience to complement data.
Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Integrity: Must abide by strict ethical standards, objectivity, and confidentiality when dealing with a client, employee, or financial information and budget analysis, and avoid any personal conflicts of interest.
Problem Solving - Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develop alternative solutions

Responsibilities

Honest, self-motivated, professional team player
Exceptional customer service skills and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision
Ability to learn new technology quickly
Able to constantly balance multiple tickets and requests in high-pressure situations.
Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution
Assists with planning for and responding to client project needs when applicable
Answer client calls and create detailed tickets
Escalate tickets to the appropriate engineer when needed.
Punctuality is required
Provide helpdesk support and resolve problems to the end user's satisfaction
Monitor and respond quickly and effectively to requests received through phone calls or email to the ticketing system
Monitor Jira Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Install, test, and configure new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and software licenses
Assign users and computers to proper groups in Active Directory/ Azure Entra
Perform timely workstation hardware and software upgrades as required
Monitor the Jira Support Desk and route support tickets to the Help Desk Team.
Monitor the Teams tickets and verify they are performing to our standards and practices.
Manage, audit, and support our Verizon company account and cellular asset acquisitions.