IT Asset Lead

Service Experts•Richardson, TX

About The Position

The IT Asset Management & Deployment Specialist is responsible for the full lifecycle management of technology assets across Service Experts locations. This role ensures accurate inventory control, device deployment, asset recovery, lifecycle tracking, compliance, maintenance of asset records, and coordination of employee onboarding and offboarding activities. The position serves as the primary custodian of IT hardware assets, ensuring equipment is properly procured, configured, assigned, tracked, recovered, redeployed, and disposed of in accordance with company policies and financial controls.

Requirements

Minimum Experience: 6+ years
Minimum Education: High School Diploma/GED

Responsibilities

Maintain inventory records for all IT assets, including laptops, desktop computers, tablets/iPads, mobile phones, docking stations, monitors, printers, and peripherals.
Ensure all assets are properly tagged and entered into the asset tracking system.
Perform periodic inventory audits and reconciliations.
Validate asset records for accuracy, completeness, location, and user assignment.
Prepare and deploy equipment to new hires and existing employees.
Coordinate equipment fulfillment for onboarding events.
Configure devices including Windows setup, Microsoft Intune enrollment, security configuration, and application installation.
Maintain standard device build images and deployment procedures.
Provide shipment tracking and confirmation of asset delivery.
Manage recovery of equipment from employee terminations, resignations, center closures, mergers and acquisitions, and technology refresh programs.
Inspect returned assets and determine if they are reusable, repairable, recyclable, or return-to-lessor.
Coordinate equipment refurbishment and redeployment programs.
Track assets from procurement through disposal.
Monitor warranty, lease, and replacement schedules.
Coordinate equipment returns to leasing companies.
Manage hardware refresh initiatives.
Identify and remove inactive or unused assets from service.
Maintain inventory of mobile phones and tablets.
Coordinate activations, upgrades, replacements, and carrier transfers for mobile devices.
Work with wireless providers regarding device provisioning, tracking, returns, and billing verification.
Monitor unused devices and recommend cost-saving opportunities.
Produce weekly and monthly reports including asset inventory counts, available inventory, assigned inventory, lost or missing assets, lease expiration schedules, redeployment activity, and inventory valuation.
Support Finance, Procurement, IT Leadership, Internal Audit, and Compliance teams.
Ensure compliance with corporate IT policies, information security requirements, asset management standards, and audit requirements.
Maintain complete asset documentation and audit trails.
Support SOX and internal audit reviews involving technology assets.
Act as primary contact for leasing providers, asset recovery vendors, mobile carriers, hardware suppliers, and logistics partners.
Coordinate pickup, shipping, repair, and disposal activities.