IT Asset Administrator

McKee Foods•Collegedale, TN

1h•Onsite

About The Position

Join America’s favorite family bakery since 1934—home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.

Requirements

Two+ years of college or Associate's Degree (two years of experience may be substituted for each year of required college education)
One year of experience in computer hardware and repair, software installation
Basic knowledge/experience in Windows and mobile operating systems
Ability to set up/build computer systems and peripherals with the ability to diagnose and repair, or replace equipment and parts
Experience supporting Windows OS (10, 11, Server 2016, Server 2022)
Strong working knowledge of Microsoft Office and Google Suite
Effective customer service experience with a high level of professionalism, initiative, and assertiveness
Excellent problem-solving and troubleshooting skills including tracking and researching problems to identify and solve root causes
Strong interpersonal and communication skills (verbal and written)
Demonstrated ability to work effectively within a team
Strong desire and aptitude to learn quickly, develop new skills and work independently
Must be willing to travel up to 5%

Nice To Haves

Bachelor's Degree in a related field
One or more years of experience in Desktop Support and/or Help Desk
Experience supporting network switches and routers
Working knowledge of scripting technologies including, PowerShell, WMI, and experience with Active Directory
System Administration experience including Vmware
Experience with Linux and MacOS
Experience using AI tools such as ChatGPT or Gemini to augment technical skills, assist with troubleshooting problems, etc.
Experience with Virtual Desktop Infrastructure (VDI) environments
Experience with Mobile Device Management softwares
Project Management experience

Responsibilities

Provides onsite triage and support to resolve technical issues and identify opportunities for improvement
Works to resolve issues and requests related to company workstations, laptops, mobile devices, operating systems, software, hardware, and peripherals, and may work with higher level teams to resolve complex issues
Deliver, install, and set up computer systems, including software installation
Participate in and help promote corporate standardization for improved support and lower total cost of ownership (TCO)
Manages asset inventories and maintains information on licenses, warranties, and service level agreements
Ensure compliance with purchasing procedures and standards
Tracks quality throughout product / contract lifetimes