IT Apprentice

QA Apprenticeships•Grange Township, IA

5d•£18,000 - £20,000•Onsite

About The Position

Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business. About the role: You will provide exceptional remote and onsite support of Total Group’s customers and ensure all service standards are adhered to.

Requirements

ITIL knowledge
Understanding of hardware, software, network and infrastructure technologies
Office 365 support and administration
Microsoft Windows 10 /11 support and administration
Proven experience in a customer facing 1st/2nd line position, preferably for an MSP
Technical certifications advantageous (Microsoft / Cisco / AWS / CompTIA)
Clean driving licence and own car essential due to location
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Nice To Haves

ITIL v4 Foundation
Connectwise/IT Glue/Continuum/Brightguage
Watchguard Firewalls
DUO MFA
Acronis

Responsibilities

Providing hardware support and installations covering PC, server, networking, firewalls, Wi-Fi and disaster recovery.
Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware
Complete customer change requests in line with agreed change management process and SLA’s
Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
Escalate tickets where necessary to 2nd/3rd Line support
Update and create Knowledge Management documentation