IT Applications Manager

Kitchen Food Company•Hopkinsville, KY

48d

About The Position

This role is responsible for supporting and managing the ongoing NetSuite ERP implementation, acting as the primary day-to-day administrator for NetSuite and the main support contact for all site technology systems and applications. The position involves understanding business needs, assessing system performance, identifying improvements, and evaluating new software to ensure operational efficiency and compatibility with the existing technology landscape. The IT Applications Manager will own the planning and ongoing management of all business-critical applications.

Requirements

Experience with Rippling HR/payroll or comparable HR/T&A platforms.
Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall Netsuite ERP.
Experience supporting and managing NetSuite ERP implementation.
Experience as a day-to-day administrator for NetSuite.
Experience supporting site technology systems and applications.
Experience evaluating new software applications.
Experience planning and managing business-critical applications.
Experience with NetSuite modules including configuration, testing, data migration, and user acceptance testing.
Experience ensuring the health and performance of NetSuite modules.
Experience maintaining NetSuite workflows, saved searches, reports, and dashboards.
Experience with EDI operations, including monitoring and issue resolution.
Experience serving as a liaison between NetSuite systems lead, vendors, and internal stakeholders.
Experience keeping system configurations aligned with evolving business processes.
Experience administering and supporting Rippling HR/Time & Attendance.
Experience managing Microsoft 365 applications including SharePoint, Teams, and associated productivity tools.
Experience maintaining licensing, access controls, and configuration for Microsoft 365.
Experience ensuring business applications are kept current with updates, patches, and vendor-recommended best practices.
Experience overseeing software upgrades and installations.
Experience monitoring and maintaining site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV.
Experience monitoring network performance and reliability.
Experience identifying and resolving network issues.
Experience providing recommendations on IT infrastructure upgrades, replacements, or new investments.
Experience ensuring site systems operate securely and in accordance with policies and regulatory requirements.
Experience coordinating with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget.
Experience escalating issues that may affect project timelines or site operations.
Experience determining requirements and designing solutions in consultation with stakeholders and end users.
Experience identifying continuous improvement opportunities.
Experience ensuring appropriate development and change management controls are in place.
Experience liaising with IT partners for infrastructure maintenance.
Experience coordinating IT requirements for employees.
Experience training staff on the correct use of systems and applications.
Experience creating and maintaining procedural guidelines and documentation for systems and applications.

Nice To Haves

Exposure to food manufacturing or FMCG operational environments.
Passion for food, manufacturing, and operational excellence.

Responsibilities

Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams.
Provide regular updates and progress reports as required.
Serve as the primary day-to-day administrator for NetSuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility.
Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements.
Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape.
Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms.
Own the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing.
Ensure the health and performance of all active NetSuite modules — Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture — with full responsibility for user support and issue resolution.
Maintain the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business.
Take direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues.
Serve as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders — ensuring issues are escalated appropriately and expectations are managed at all times.
Keep system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes.
Administer and support Rippling HR/Time & Attendance.
Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration.
Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices.
Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimize operational disruption.
Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV.
Monitor network performance and reliability; proactively identify and resolve issues affecting site operations.
Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations.
Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements.
Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget.
Promptly escalate issues that may affect project timelines or site operations to relevant leadership.
Determine requirements and design solutions in consultation with stakeholders and end users.
Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place.
Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees.
Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters.
Create and maintain procedural guidelines and documentation for all systems and applications.
Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control.
Active participation in activities associated with the management of workplace health and safety.
Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace.
Correct utilization of appropriate personal protective equipment.