IT Applications Manager - Supply Chain Planning

Niagara Bottling•Diamond Bar, CA

1d•$140,990 - $204,436

About The Position

The IT Applications Manager is a member of the IT management team responsible for overseeing the implementation, delivery, and maintenance of business software applications. The role develops technology-based business solutions that meet functional and non-functional requirements and contributes to the ongoing evolution of Niagara’s applications and infrastructure. The manager leads functional and development teams through system implementation, from requirements gathering and design through development, testing, rollout, and production support. The position oversees support for Oracle EBS, Manhattan, Transportation, Logility, and E80 applications; manages technology implementations and application lifecycle improvements; and ensures solutions meet project scope, schedule, budget, quality, availability, uptime, and service-level expectations. The role also develops team members, mentors direct reports in project management, coordinates with internal and external partners, and communicates project status and decisions to stakeholders.

Requirements

At least 6 years of experience in the field or a similar manufacturing environment; experience may include a combination of work experience and education.
At least 6 years of experience in the position; experience may include a combination of work experience and education.
At least 4 years of experience managing people or projects.
Bachelor’s degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, a related field, or equivalent work experience.
Significant knowledge of and hands-on experience with at least one of Oracle E-Business Suite, Oracle Transportation, Manhattan Warehouse Management System, or Logility.
Extensive experience with Oracle applications (including EBS and OTM), Manhattan/E80 Warehouse Management, HRMS, and supply/demand planning.
Excellent communication, leadership, and collaboration skills.
Solid project management skills and ability to guide technical projects from inception to completion.
Advanced decision-making and problem-solving skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
Ability to analyze and synthesize complex information and delegate technical tasks effectively.
Ability to work effectively with departments, vendors, and customers and collaborate toward organizational goals.
Ability to lead, motivate, and develop others; provide performance feedback; and address conflict within and between teams.
Ability to adapt to frequent workplace changes, delays, or unexpected events.
Planning and organizational skills, including efficient time use, resource planning, goal setting, and scheduling others’ work.
Ability to solve practical problems involving varied concrete variables and limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Project management capability, including coordinating projects, communicating changes and progress, completing work on time, budget management, and managing project team activities.
Clear and persuasive oral communication, active listening, and ability to respond to questions.
No travel required.

Nice To Haves

10 or more years of experience in the field or a similar manufacturing environment.
10 or more years of experience working in the position.
6 years of experience managing people or projects.
Master’s degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, or a related field, or equivalent work experience.

Responsibilities

Grow and develop team members and prepare the functional team to support business applications.
Lead functional and development teams and participate in all phases of system implementation, including requirements gathering, functional and technical design, development, testing, rollout, and production support.
Contribute strategically to the evolution of Niagara’s application portfolio and design process improvements for a multi-plant, 24/7 environment.
Manage full lifecycle implementation of major technologies, potentially including WMS, BI, and CRM.
Use disciplined development and implementation methodologies to continually evolve and optimize applications and business solutions.
Teach and mentor direct reports in project management principles.
Manage and oversee support of Oracle EBS, Manhattan, Transportation, Logility, and E80 applications.
Troubleshoot transaction issues and document configurations, customizations, and system interfaces.
Develop and streamline the IT applications support strategy and manage end-user expectations.
Identify and address root causes of production problems and resolve application support issues.
Manage issue, problem, and change functions to maintain application availability, uptime, and service levels.
Formulate and document requirements, design specifications, and test plans for extensions to Supply Chain, Distribution, Manufacturing, and Finance applications, including reports, interfaces, conversions, and enhancements.
Prepare and deliver steering committee presentations to communicate project status, seek guidance, and drive decisions.
Follow software development lifecycle and software quality assurance standards and methodologies.
Manage project deadlines and schedules, delivering quality technical solutions on scope, on time, and on budget.
Prepare clear, grammatically correct, effective, professional, and engaging written business correspondence.
Follow through on commitments and assume additional responsibilities as needed.
Provide weekly status reports.
Partner with internal, external, and business partners to support Niagara business applications.
Open and manage service request tickets with vendor level 3 support.
Facilitate communication and relationships across Niagara’s business and IT teams.

Benefits

Paid time off for holidays, sick time, and vacation time.
Paid parental and caregiver leaves.
Medical coverage, including virtual care options.
Dental insurance.
Vision insurance.
401(k) with company match.
Health Savings Account with company match.
Flexible Spending Accounts.
Expanded mental wellbeing benefits, including free counseling sessions for team members and household family members.
Family-building benefits, including enhanced fertility benefits for IVF and fertility preservation, plus adoption, surrogacy, and doula reimbursements.
Income protection, including life and AD&D, short- and long-term disability, critical illness, and accident plans.
Special discount programs, including pet plans, prepaid legal services, identity theft protection, car rental, and airport parking.
Tuition reimbursement, college savings plan, and scholarship opportunities.
10% annual bonus target.